1360 West Mall Drive, Cleveland, Ohio USA 44114

Taking Care of You.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Cleveland Marriott Downtown at Key Tower.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.
  • There are no social distancing measures at the hotel at this time. Please note that if this changes, the hotel will provide signage and direction to all guests.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. 
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

  • Fitness Center: 
    • Open:
      • 6AM to 8PM Mondays through Thursdays
      • 6AM to 7PM Fridays
      • 8AM to 2PM Saturdays
      • 8AM to 12 Noon Sundays
  • Spa: Temporarily closed.
  • Greatroom Bar & Lounge: 11:00AM - 10:00PM daily
  • M-Club: Temporarily closed.
  • Public Square Pantry: Now open with a full menu. 7:00 AM - 6:00 PM

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. Our Food & Beverage offerings will resume and include:

  • Fresh Bites: Pickup from Public Square Pantry.
  • M-Club: Open 24/7 - Breakfast served Mon - Fri 6:00 am to 9:30 am.
  • Greatroom Bar & Lounge: 7AM - 10PM daily
  • Public Square Pantry: 7AM - 6PM daily
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: In lieu of M-Club access, 1,000 Marriott Bonvoy points per night will be credited to your Marriott Bonvoy membership.
  • Lounge Access: The M-Club is temporarily closed.
  • Welcome Gift: Temporarily unavailable.
  • Late Check-Out: The late check-out Marriott Bonvoy benefits will be honored as per program guidelines.
  • Mobile Check-In/Check-Out: Mobile Check-In/Check-Out is available.
  • Mobile Key: Mobile Key is available.
  • Mobile Dining: Mobile Dining is available.
  • Mobile Guest Requests: The Marriott Bonvoy chat function is available.