601 South College Street, Charlotte, North Carolina USA 28202

Stay Well and Together We Can Rise.

Westin is a place where you don't just get up, you rise. And now, more than ever, we want you to rise with confidence.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.
Here are some of the key changes you can expect from your stay at Westin.

For a restorative and fulfilling stay, we want to provide you with all the details regarding changes to our services, amenities and facilities during this time.

Find your balance. Your Westin team is here to help you be your best.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
  • Signage throughout our hotels to remind guests to maintain social distancing.
  • Partitions installed at front desks and food and beverage service lines.
  • Recommendations for 2 people or 1 family per elevator.
  • Grab & Go food & beverage options through SoCo Lounge Friday - Monday
  • Coffee & prepackaged snack available at front desk Tuesday - Thursday
  • Mobile check-in/out and service requests.

Housekeeping services are in operation, however, to maintain the safety of our guests and associates, we will not be conducting standard daily Housekeeping service unless requested. If you are in need of service or additional items in your guest room, please contact the Front Office Team for more information by dialing "0" on your house phone.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning.
We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE).
Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Hotel also performs associate temperature checks before each shift.

Guest Mask Requirement: Guests at all Marriott-operated properties are required to wear face masks in public areas.

Electrostatic Spraying.
We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request.

Housekeeping Upon Request: Housekeeping services are in operation, however, to maintain the safety of our guests and associates, we will not be conducting standard daily Housekeeping service unless requested. If you are in need of service or additional items in your guest room, please contact the Front Office Team for more information by dialing "0" on your house phone.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:


Fitness Center: Open daily, 24 hours


Indoor Lap Pool: 11:00 am - 8 pm


FedEx: Currently Closed in Hotel; nearest location: 237 S Tryon St


Self Parking: Operational (Valet parking currently unavailable)

 

  • Hotel Overnight: $25
  • Daily Parking (Daily visitors not staying overnight):
    • Early Bird (Day Guest parks no later than 6 am): $12 for the day
    • First Hour (Day Guest parks after 6 am): $9
    • Each additional 30 Minutes: $3
    • Max Rate Daily: $26

 

For those planning meetings and events, we offer capacities and room set ups that are within social distancing guidelines. To learn more, contact the hotel directly.

 

When planning a visit to local area attractions (including those listed on our website), please check directly with the attraction to confirm if they are open and if so, hours of operation.

Restaurant services at the Hotel have been modified to comply with guidelines set by the local authorities. We are open during the hours below and looking forward to serving you.

Starbucks (Located in Lobby)
  • Friday - Monday, Open 7 am - 2 pm
  • Tuesday & Weds 7 am - 11 am coffee available to purchase at front desk

SoCo Lounge:
  • Grab & Go, Friday 7 AM- Monday 2 PM (Located in Lobby at Starbucks)
  • Includes beverage coolers with a selection of soft drinks, beers and wines.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Late Check-Out: Upon request and based on availability.
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Unavailable
  • Mobile Dining: Not available at this time
  • Mobile Guest Requests: Available