601 South College Street, Charlotte, North Carolina USA 28202

Stay Well and Together We Can Rise.

Westin is a place where you don't just get up, you rise. And now, more than ever, we want you to rise with confidence.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.
Here are some of the key changes you can expect from your stay at Westin.

For a restorative and fulfilling stay, we want to provide you with all the details regarding changes to our services, amenities and facilities during this time.

Find your balance. Your Westin team is here to help you be your best.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.
  • Signage throughout our hotel to remind guests of mask protocols.
  • Recommendations for 2 people or 1 family per elevator.
  • Grab & Go food & beverage options available through all outlets. (see "Food & Beverage Offerings" for hours of operation)
  • Coffee & prepackaged snack available in SoCo Café, daily 6 am- 1:30 pm.
  • Mobile check-in/out and service requests.
  • Mobile Key available to all Marriott Bonvoy members. 

Housekeeping services are in operation, however, to maintain the safety of our guests and associates, we will not be conducting standard daily Housekeeping service unless requested. If you are in need of service or additional items in your guest room, please contact the Front Office Team for more information by dialing "0" on your house phone.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning.
We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE).
Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

Electrostatic Spraying.
We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request.

Housekeeping Upon Request: Housekeeping services are in operation, however, to maintain the safety of our guests and associates, we will not be conducting standard daily Housekeeping service unless requested. If you are in need of service or additional items in your guest room, please contact the Front Office Team for more information by dialing "0" on your house phone.
Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:


Fitness Center: Open daily, 24 hours


FedEx: Open, Second Floor of Hotel

  • Monday - Friday 7:30 AM - 5:30 PM
  • Saturday: 9:00 AM - 1:00 PM 

 

Valet Parking: Operational

  • Available 7 Days, 24 hours
  • Overnight: $35
  • Day Rate: $20 for up to 12 hours

Self Parking: Operational

  • Hotel Overnight: $25
  • Daily Parking (Daily visitors not staying overnight):
    • Early Bird (Day Guest parks no later than 6 am): $12 for the day
    • First Hour (Day Guest parks after 6 am): $9
    • Each additional 30 Minutes: $3
    • Max Rate Daily: $26

 

For information on nearby swimming, click here.  

 

Hours of Operation: Hours of the restaurants and other hotel amenities may vary on holidays and over special events.  Please feel free to reach out to the hotel directly at (704) 375-2600 should you have any specific questions. 

 

Meetings: For those planning meetings and events, we offer capacities and room set ups that are within social distancing guidelines. To learn more, contact the hotel directly.

 

Visiting Charlotte: When planning a visit to local area attractions (including those listed on our website), please check directly with the attraction to confirm if they are open and if so, hours of operation.

Restaurant services at the Hotel have been modified to comply with guidelines set by the local authorities. We are open during the hours below and looking forward to serving you.

 

JP Charlotte:

 

Enjoy flavorful American dining at JP Charlotte, our on-site restaurant. Begin your morning with a hearty breakfast, and return for lunch to choose from a host of seasonal offerings, including brick fired steaks, burgers and flat breads.

  • Breakfast Service: 7 am - 11 am (7 Days) 
  • Lunch Service 11 am - 2 pm (7 Days) 


SoCo Café (Located in Lobby):

  • Open,  daily 6 am - 2 pm

Fuel your Charlotte adventure at SoCo Café, located off the lobby, serves Starbucks® coffee, fresh juices, soft drinks, delectable pastries, muffins, and tasty to-go sandwiches for all meals. A Selection of Beers and wines are available for purchase all day as well.

 

SoCo Bar:

  • Sunday -  Thursday: 3 pm - 11 pm
  • Friday - Saturday:  3 pm - midnight
  • Dine-in or Carry-out

Open for dinner and drinks nightly.

 

In-Room Delivery: 

  • Breakfast daily: 7 am - 11 am
  • Dinner daily: 4 pm - 11 pm

 

 

After a day of work or exploring Uptown Charlotte, you'll look forward to relaxing at SoCo Bar. Awash in light and views from floor-to-ceiling windows, this bar features a unique menu of artisanal cocktails and dining options. Children are welcomed to dine in the bar area with their parents. If you prefer, you can call to order your drinks and food for pick-up so you can enjoy in the privacy of your room.

 

Room Service: 
While we do not currently offer room service, there is a large variety of dining options in and surrounding our hotel, including countless delivery options. 

 

Hours of Operation: 

Hours of the restaurants and other hotel amenities may vary on holidays and over special events.  Please feel free to reach out to the hotel directly at (704) 375-2600 should you have any specific questions. 

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Late Check-Out: Upon request and based on availability.
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Unavailable
  • Mobile Dining: Not available at this time
  • Mobile Guest Requests: Available