16508 Northcross Drive, Huntersville, North Carolina USA 28078

Rest Assured

At Four Points by Sheraton Charlotte - Lake Norman, we live by the Golden Rule. Treating others like we'd like to be treated. It has always been our guiding principle.

That passion holds true now more than ever. As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. These new protocols and elevated practices ensure high standards of cleanliness with a continued passion for service.

Taking great care of you starts with letting you know what to expect during your stay. Here are some of the steps we are taking and changes we have made to our amenities, services and facilities during your stay at Four Points by Sheraton Charlotte - Lake Norman.

Let us introduce you to what to expect.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Consistent with the most recent CDC guidance, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law. We ask that unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our meeting spaces, public areas, and fitness center in compliance with local and state mandates, and partitions installed in our front desk.

Mobile check-in, mobile keys and service requests via the Marriott Bonvoy™ mobile app.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Room Amenities: In-room coffee maker is currently available. Disinfectant wipes are available in the room for every arriving guest as well as upon request.
  • Housekeeping Daily Service: To reduce physical contact, we will not provide daily housekeeping by default. Housekeeping services will be done only upon request. However, for our long-stay guests, your room will automatically be serviced on the 7th day of your stay. Please coordinate with our front desk by dialing -0- for further assistance about this matter. 

Every guest room is thoroughly cleaned and disinfected prior to your arrival. 

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Open - 24/7
  • Indoor Pool: Open -10:00 AM - 10:00 PM
  • Business Center: Open - Located at the restaurant area.
  • Guest Laundry: Open - Located at the Second Floor West Side of the Building. Machines only accept quarters. $2.25/cycle. Laundry Soap and Dryer sheets are available for purchase at the Market.
  • The Market: Open - 24/7
  • ATM: Located at the Second Floor West Side of the Building.
  • Ice Machines: Available at the First Floor - Please ask for an associate for assistance. Second Floor and 4th Floor West Side of the Building.
Our restaurant is in limited operation. Grab and go breakfast is available for $5.00/ bag. Please ask our front desk for options. Dinner service is suspended until further notice. 
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

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Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Breakfast is currently unavailable until further notice
  • Lounge Access: N/A
  • Welcome Gift: Bonvoy Points will automatically be credited to our Elite Members as our Welcome Gift. 250 points for Gold Members and 500 points for our Platinum, Titanium and Ambassador Members.
  • Late Check-Out: Late check out requests are granted to all of our elite members. May subject to change depending on occupancy.
  • Mobile Check-In/Check-Out: Mobile Check-In / Check-out is available and highly recommended to enhance your contactless experience.
  • Mobile Key: Mobile Key is also provided to our arriving guests that have approved rate validation and method of payment.
  • Mobile Dining: Mobile Dining is currently unavailable.
  • Mobile Guest Requests: Mobile Guest Requests are available 24/7!