10000 Ballantyne Commons Parkway, Charlotte, North Carolina USA 28277

Stay Well

Welcome to The Ballantyne, a Luxury Collection Hotel, Charlotte.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

No valet service is currently available for parking.
In keeping with Marriott’s Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning. We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE). Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are also required to wear facemasks in public spaces.

Electrostatic Spraying. We’re utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Housekeeping Services: Daily housekeeping services for guests has been suspended. Should you need your room serviced, it is available upon request. Our rooms stay empty for 24 hours in between stays and are thoroughly cleaned using CDC best practices. All high touch areas are being sanitized. Books, magazines, throw pillows and blankets have been removed from the room while glassware is single-use. Guests will find complimentary hand sanitizing wipes in the guest room upon arrival.
Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:


  • Fitness Center: Open 24/7 with room key access. We are no longer offering fitness classes or private instruction. We also offer complimentary bicycles for your use.
  • Spa: Open with some capacity restrictions. Reservations required. 
  • Indoor Pool: Open. Resort and spa guests only. 
  • Outdoor Pool: Open. Registered hotel guests only and spa guests (minimum $100 spa services: Sunday-Friday). Capacity limitations may apply.
  • Shuttle: Available within 1 mile of hotel
  • Complimentary Self-Parking: Available
  • Valet Parking: Not currently available
  • Bell Services: Available upon request

Gallery Restaurant is open daily from 7am - 11am for breakfast (Monday-Friday), 7am - 3pm for brunch (Saturday and Sunday), Dinner 5:00 - 10:00pm (Sunday-Thursday) and 5:00 - 10:30pm (Friday and Saturday). Both indoor and outdoor dining are available. Our Private Dining Room is also available for small functions.

Gallery Bar is open 11am - Midnight.

In-room dining is available.

Afternoon Tea is available Saturday and Sunday from 1pm - 4pm.

Ryal Bar is temporarily closed.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.


Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: Provided based on membership level.
  • Welcome Gift: Points or breakfast offered based on membership level.
  • Late Check-Out: Available upon request and based on availability.
  • Mobile Check-In/Check-Out: Available.
  • Mobile Key: Available.
  • Mobile Dining: Available.
  • Mobile Guest Requests: Available.