The Ritz-Carlton, Charlotte

Stay well

Welcome to Charlotte.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desk.

Mobile check-in and key, service requests delivered right to your door via the Marriott Bonvoy™ mobile app.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Currently, fully vaccinated guests are no longer required to wear face coverings in indoor or outdoor areas of the hotel.  We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when inside the hotel.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide twice daily housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and enforcing social distancing. The modifications we have made include:

Fitness Center: Open 24 Hours
Spa: Monday-Thursday 9am-4pm; Friday- Sunday 9am-7pm. Reservations required.
K Lounge: Thursday 4pm-10pm; Friday & Saturday Open 4pm-12midnight; Sunday & Monday Open 4pm-10pm.
BLT Steak: Breakfast available Monday - Sunday 7am-11am; Dinner available:  Tuesday - Thursday, Bar opens at 3pm; Dinner 4pm-10pm.  Friday & Saturday Bar opens at 3pm; Dinner 4pm-11pm Reservations recommended. 

Bar Cocoa:  Friday - Sunday 7am-2pm
Pool: Open daily 6am-10pm. 
In-Room Dining (Room Service): Sunday-Thursday 6am-11pm.  Friday & Saturday 6am-12midnight

BLT Steak: 
Breakfast Hours:

Monday - Sunday 7am-11am

Dinner Hours:
Tuesday - Thursday Bar opens at 3pm, dinner served 4pm - 10pm
Friday & Saturday Bar opens at 3pm, dinner served 4pm - 11pm


Bar Cocoa:

Friday - Sunday 7am-2pm

K Lounge: 

Thursday:  4pm-10pm

Friday & Saturday:  4pm-12midnight

Sunday & Monday:  4pm-10pm

In-Room Dining: 

Sunday - Thursday:  6am-11pm

Friday & Saturday:  6am-12midnight

Hidden Wine - Available upon request at the Front Desk.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Lounge Access: N/A
  • Late Check-Out: Available based on Elite Status.
  • Mobile Check-In/Check-Out: Available.
  • Mobile Key: Available.
  • Mobile Dining: Currently unavailable.
  • Mobile Guest Requests: Available through the Marriott Bonvoy App.