1000 Coasterview Drive, Charlotte, North Carolina USA 28273

Rest Assured

At SpringHill Suites Charlotte at Carowinds, we live by the Golden Rule. Treating others like we'd like to be treated. It has always been our guiding principle.

That passion holds true now more than ever. As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. These new protocols and elevated practices ensure high standards of cleanliness with a continued passion for service.

Taking great care of you starts with letting you know what to expect during your stay. Here are some of the steps we are taking and changes we have made to our amenities, services and facilities during your stay at SpringHill Suites Charlotte at Carowinds.

Let us introduce you to what to expect.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.
To minimize in person contact, mobile check-in, mobile key and housekeeping service requests can be completed via the Marriott Bonvoy™ mobile app.

As part of Marriott's Commitment to Clean program, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in high traffic areas including restrooms and elevators as well as providing hand sanitizing stations throughout the common areas.
  • Guest Rooms: Thoroughly cleaned and disinfected between guest use. Daily in-stay service will not be automatically provided but is available per your request.
  • Personal Protective Equipment: Required for our staff members (e.g., face coverings, gloves, etc.) based on the activities they are performing and direction by the local authorities. Guests are encouraged to wear personal face coverings.
  • We're Utilizing Enhanced Technology: Including electrostatic sprayers with hospital-grade disinfectants to support our already rigorous cleanliness protocols in all common areas.
  • Disinfectant Wipes: Available on request. 

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations. The modifications we have made include:

 

  • Fitness Center: Open
  • Pool: Open
  • Guest Laundry: Open
  • Face Coverings: Required  for unvaccinated guests and associates

Breakfast: Limited buffet available
Bar & Lounge : Open

 

Face coverings are required for unvaccinated guests and associates.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.


Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

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Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Limited buffet available
  • Welcome Gift: Available for all Platinum Elite and Ambassador Elite guest.
  • Late Check-Out: Available for all Elite members.
  • Mobile Check-In/Check-Out: Available via the Marriott Bonvoy app
  • Mobile Key: Available via the Marriott Bonvoy app
  • Mobile Guest Requests: Available via the Marriott Bonvoy app.