1000 Coasterview Drive, Charlotte, North Carolina USA 28273

Rest Assured

At SpringHill Suites Charlotte at Carowinds, we live by the Golden Rule. Treating others like we'd like to be treated. It has always been our guiding principle.

That passion holds true now more than ever. As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. These new protocols and elevated practices ensure high standards of cleanliness with a continued passion for service.

Taking great care of you starts with letting you know what to expect during your stay. Here are some of the steps we are taking and changes we have made to our amenities, services and facilities during your stay at SpringHill Suites Charlotte at Carowinds.

Let us introduce you to what to expect.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage is displayed throughout the hotel to remind guests to maintain social distancing, occupancy limits and seating capacity reductions in our lobby and dining room in compliance with local and state mandates, and partitions are installed at front desks.

To minimize in person contact, mobile check-in, mobile key and housekeeping service requests can be completed via the Marriott Bonvoy™ mobile app.

As part of Marriott's Commitment to Clean program, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in high traffic areas including restrooms and elevators as well as providing hand sanitizing stations throughout the common areas.
  • Guest Rooms: Thoroughly cleaned and disinfected between guest use. Daily in-stay service will not be automatically provided but is available per your request.
  • Personal Protective Equipment: Required for our staff members (e.g., face coverings, gloves, etc.) based on the activities they are performing and direction by the local authorities. Guests are encouraged to wear personal face coverings.
  • We're Utilizing Enhanced Technology: Including electrostatic sprayers with hospital-grade disinfectants to support our already rigorous cleanliness protocols in all common areas.
  • Disinfectant Wipes: Provided in all guest rooms on arrival and available on request. Coffee makers, hair dryers, ice and any other additional amenities are available on request and will be provided with contact less delivery.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Restricted to one guest/party at a time.
  • Pool: Currently closed.
  • Guest Laundry: Restricted to one party at a time.
  • Face Coverings: Required in all public areas of the hotel.
Breakfast: Grab & Go bags available
Bar & Lounge : Currently closed.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.


Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

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Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Continental Grab & Go bags available
  • Welcome Gift: Available for all Platinum Elite and Ambassador Elite guest.
  • Late Check-Out: Available for all Elite members.
  • Mobile Check-In/Check-Out: Available via the Marriott Bonvoy app
  • Mobile Key: Available via the Marriott Bonvoy app
  • Mobile Guest Requests: Available via the Marriott Bonvoy app.