1 Okanda Road, Hiddaruwa, Naape, Kosgoda, Sri Lanka 80570

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Kosgoda Turtle Beach Resort.
show more

Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • For more updates please call +94 917 600100
  • Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks.
  • Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.
  • Associates will be seen wearing face masks and gloves at all times and all areas will be sanitized as per the local health guidelines. All guests are required to wear face masks in the public areas.
  • As part of the pre-arrival experience, online payment options will be proactively suggested for a seamless arrival experience.
  • All guests will be provided with face masks, if they are not wearing one.
  • All tables will be sanitized and maintain a minimum distance of 6 feet.
  • If needed, restaurant will increase meal operating hours to accommodate guests.
  • Rooms will be equipped with QR codes leading to the digital menus to limit contact.
  • Our hotels will use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
  • Minimal offerings will be available in the Mini Bar and dry amenities will be only available on-request, while all guestrooms will be equipped with disinfecting wipes and sanitizers.
  • All tables at the restaurant will be sanitized and maintain a minimum distance of 6 feet.
  • If needed, restaurant will increase meal operating hours to accommodate guests and may serve food in additional F&B venues other than the all day dining restaurant.
  • All buffet service will be done by an associate wearing gloves and a face mask.
  • Hotel Cleanliness Champion will monitor and record periodicity of cleaning schedules at all high touch areas across the hotel.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g. face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.
  • Guests are required to wear personal face coverings when in public areas.
  • We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Rooms will be equipped with QR codes leading to the digital menus to limit contact.
  • Hotel Cleanliness Champion will monitor and record periodicity of cleaning schedules at all high touch areas across the hotel.


Amenities In-room:

 

  • Minimal offerings will be available in the Mini Bar and dry amenities will be only available on-request, while all guestrooms will be equipped with disinfecting wipes and sanitizers.
  • Tea | Coffee making facility is available in rooms and will be replaced after every check out.
  • If a guest opt to order in room dining service, the delivery will be limited to the doorstep.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

The modifications we have made include:

 

  • Fitness Center: Closed
  • Spa: Closed
  • Beach: Closed
  • Kids Club: Closed
  • Lounges: Closed
  • Crowd management for the buffet will be done at all times - a distance of minimum 3 ft to be maintained at the food counters at all time.
  • All buffet service will be done by an associate wearing gloves and a face mask.
  • Queue managers will be placed in front of the bar counter to avoid overcrowding and aid social distancing.
  • Regular glassware will be used unless the host requests for disposable glassware.
  • Bartender to wear gloves and face mask at all times.
  • Guests will be provided with an option to make online payments for advance at the negotiation phase itself.
  • In case of credit card, swabs will be kept which guests can use with sanitizer to clean their credit cards before handing over.


For more updates please call +94 917 600100
  • Crowd management for the buffet will be done at all times - a distance of minimum 3 ft to be maintained at the food counters at all time.
  • All buffet service will be done by an associate wearing gloves and a face mask.
  • Queue managers will be placed in front of the bar counter to avoid overcrowding and aid social distancing.
  • Regular glassware will be used unless the host requests for disposable glassware.
  • Bartender to wear gloves and face mask at all times.
  • Guests will be provided with an option to make online payments for advance at the negotiation phase itself.
  • In case of credit card, swabs will be kept which guests can use with sanitizer to clean their credit cards before handing over.
  • In the spaces where our associates work ‘behind the scenes,' we are increasing the frequency of cleaning especially in high-touch areas like associate entrances, locker rooms, laundry rooms. We are also implementing social distancing in the associate dining area with revised seating arrangements.
  • All vegetables will be thoroughly washed using Suma Tab-50 ppm.
  • Kitchen surfaces to be washed and sanitized thoroughly after every 6 hours using QMBA solutions between 100-200 ppm.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed. 
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Not available currently
  • Lounge Access: Not available currently
  • Welcome Gift: Not available currently
  • Late Check-Out: Not available currently
  • Mobile Check-In/Check-Out: Not available currently
  • Mobile Key: Not available currently
  • Mobile Dining: Not available currently
  • Mobile Guest Requests: Not available currently