Port Douglas Road, Port Douglas, Queensland Australia 4877

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Grand Mirage Resort, Port Douglas.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you’re in public areas of the hotel. We do appreciate your support and understanding.

Consider: advice on www.Covid19.gov.au, checked condition of equipment and facilities, condition of perishable items, staff training


  • Human Resources - Covid19 WHS rules and information booklet distributed to all associates to read and sign off on before returning to workplace. Associates understanding their responsibility in ensuring a safe and hygienic workplace.
  • F&B/Kitchen - Restart the line - carry out restart procedure and clean all touch surfaces. Conduct training for associates coming back to work, full audit of fridges/stores, engineering walk through for condition report and equipment checked.
  • Reservations - Government restrictions followed by the resort. Correct paperwork obtained for essential visits. Contact details gained for all bookings so we have follow up available should it be required.
  • Front Office - Contact-less check in recommended through Marriott App. Sneeze guard screens being considered where practical for install. Floor markings for social distancing, key/pen sanitisation, sanitising gel at all work stations, phones and desks wiped down every 2 hours minimum. PPE to be worn where appropriate if practical.
  • Concierge - Valet parking limited and all vehicles wiped down after driving.
  • Buggy transporting of guests - no guests to sit in front seat. Luggage all wiped down after carrying, van transportation limited. PPE to be worn where practical.
  • Engineering - Offices sanitised. Handymen to carry sanitiser on them to wipe down all areas throughout the day they touch. Social distancing in workshop. Buggies wiped down after use. Gloves and mask available to wear in occupied rooms. Pool water testing record keeping increased.
  • Housekeeping - Sanitising of all areas, additional PPE purchased, cleanliness standards increased frequency of high contact surfaces.
  • Sanitising solution and gels and cloths distributed to all departments to assist in public area and office cleanliness. PPE to be worn where appropriate if practical.
  • Laundry - All linen re-cleaned in the resort, including cushions, pool furniture, toweling.
  • All associates- Hand hygiene - Increased hand washing every 20minutes where practical, if unable to get to hand washing station, gel to be used.
  • Physical distancing of 1.5m to be practiced and followed.
  • 4 square metres per person when indoors.
  • Respiratory hygiene - sneezing and coughing in the crook of your arm Frequent work area cleaning.
  • Personal health - if you are not well, you must stay home and see a doctor before returning to the workplace.
  • Tafe QLD covid course completed by all F&B associates within 2 weeks of resuming back to work. Department Heads also to complete.
  • Unwell staff not allowed to work and must seek medical advice and be cleared before returning to resort.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

Fitness Center: Open daily, 7am to 6pm

Lagoons & Pools: Open.

Beach: Open.

Golf: Open.

Shuttle: Operating on Normal Schedule.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: Active tiered discounts as per Bonvoy program vaild in Feast & Harrisons
  • Welcome Gift: Active for elite status
  • Late Check-Out: Active
  • Mobile Check-In/Check-Out: Active
  • Mobile Key: Active
  • Mobile Dining: Active
  • Mobile Guest Requests: Active