Kalvebod Brygge 5, Copenhagen, Denmark 1560

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Copenhagen Marriott Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Signage throughout our hotel to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with regulations from local authorities and safety screens installed at front desk.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators and lobby as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g. gloves etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
  • Electrostatic Spraying: We are utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:


  • Fitness Center: Open. Sauna & steam bath: Open.
  • Kids Room: Closed until further notice.
  • Executive Lounge: Open 15.00 - 23.00 - for guests with access to Executive Lounge only.
  • Midtown Breakfast Restaurant, Open Monday - Sunday, 07.00 - 10.00
  • Pier5 Restaurant & Bar, Open 12.00 - 22.00
  • Roomservice is available 24 hours a day.
  • Executive Lounge, 15.00 - 2300.

All food preparation tables are sanitized every 2 hours. In addition, all food preparation tables are disinfected nightly and rinsed in the morning.
Buffets are available and controlled with our guests wearing gloves and using their own cutlery from one end of the buffet to the other.
Seating area in breakfast & restaurant/bar reduced to comply with social distancing.

For guests ordering roomservice: When roomservice order is delivered on a trolley, our associate pushes the trolley halfway into the room and allow the guest to bring it inside.
When order is brought on a tray, the tray is handed over to the guest in the door.

For our conference guests: Banqueting associates are placing disinfectant wipes on each seating for all meetings and are placing bottles on the table to avoid any risk of contamination.
Coffee breaks and lunches up to 30 persons are plated individually.

Disposable gloves are always worn by associates in all food and beverage outlets and changed frequently.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:


  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: Served according to standard
  • Lounge Access: Included for Platinum Elite, Titanium Elite & Ambassador Elite
  • Welcome Gift: For Gold Elite, 500 Marriott Bonvoy points are given. Platinum Elite
  • Late Check-Out: For Gold Elite, late checkout is at 14.00 and subject to availability
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Not available
  • Mobile Dining: Not available
  • Mobile Guest Requests: Available