Convention Square, Cape Town, South Africa 8000

Stay Well and Together We Can Rise

Westin is a place where you don't just get up, you rise. And now, more than ever, we want you to rise with confidence.

As part of Marriott International's family of brands , we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. Here are some of the key changes you can expect from your stay at Westin. For a restorative and fulfilling stay, we want to provide you with all the details regarding changes to our services, amenities and facilities during this time.

Find your balance. Your Westin team is here to help you be your best.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage throughout The Westin Cape Town, to remind guests to maintain and practice social distancing at all times. Seating capacity reductions in our Food and Beverage outlets as well as Banqueting and Conference spaces will be in place and in compliance with local law, mandated by South African Government. Partitions installed at Reception, Guest Services, Travel Desk and Food and Beverage outlets where guest interaction will take place. Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile dining app. No Valet parking service will be available. SPA, Gym and Salon facilities will be open with hygienic and protocols in place to keep both guests and associates safe at all times.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms.


We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, public space areas, elevators, as well as provided more hand sanitizing stations throughout the property.  Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings.


We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols. Disinfectant wipes are available in the room for every arriving guest as well as upon request. Within the guest bedrooms, the mini bar will be emptied and sanitized for guests own usage, any mini bar items required may be ordered via In Room Dining. Refreshment station will be sanitized and stocked for all new arrivals, and replenished on request. Iron and Ironing board on request.

Your guest room is your sanctuary throughout your stay with us. We will continue to provide housekeeping services daily while you are away from the room. If you prefer not to get housekeeping services, please contact us by sending us a message via the Marriott Bonvoy App or dial Service Express from your room telephone.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and following hygienic and social distancing protocols.


The modifications we have made include: 


  • Fitness Center, Sauna, Jacuzzi, Steam Room, Spa Lap Pool: Open from 06h00 - 22h00, masks are required at all times, subject to local regulations. Age restriction of 16 years and older.

  • Spa: Open Wednesday to Sunday - bookings are essential. Age restriction of 16 years and older.
  • Lounges: Westin Executive Club (19th Floor) - Open for all day dining from 11h30 - 22h00.
  • Pool:  Outdoor Pool - Open - subject to local regulations. No life guard on duty.
  • Cut Above Hair Salon: Open - bookings are essential.


Please note that the Pool Desk closes at 18h00.


  • Breakfast is served Monday - Friday in Westin Executive Club Lounge from 07h00 - 10h30.
  • Breakfast is served Saturday - Sunday in Thirty7.
  • Alternatively guests can make use of In-Room Dining with appropriate charges.
  • We encourage guests to make their way to breakfast earlier rather than later. There are new seating capacities in the restaurants that we need to adhere to and this may result in delays.

All day Dining:

  • All Day Dining offerings will be served in the Westin Executive Club situated on the 19th floor with a limited a la Carte menu from 11h30 - 20h00.
  • Westin Executive Club open open until 22h30 for dinner.
  • Dinner - last food order to be taken at 22h00. Restaurant and bar closes at 23h00.


  • Each table will be cleaned and sanitized after each use
  • Staff will wear the appropriate PPE and stand at 1.5m distance when taking orders 
  • QR based menus available, alternatively hard copies offered to guests on request


In-Room Dining (24hr Service)

  • No alcohol to be served after 24h00 and will resume at 11h00 the following day.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.


Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: As per Marriott Elite-Level Member Benefits
  • Lounge Access: Lounge Access only applicable to Marriott Bonvoy Platinum Elite, Marriott Bonvoy Titanium Elite and Marriott Bonvoy Ambassador Elite Members. Please note: Westin Executive Club (19th Floor) - closed until further notice, limited club offering will be served to guests in the ground floor restaurant
  • Welcome Gift: Elite Welcome Gift applicable to Marriott Bonvoy Platinum Elite, Marriott Bonvoy Titanium Elite and Marriott Bonvoy Ambassador Elite Members
  • Late Check-Out: As per Marriott Elite-Level Member Benefits
  • Mobile Check-In/Check-Out: Yes, all Marriott Bonvoy Members
  • Mobile Key: Yes, all Marriott Bonvoy Members
  • Mobile Dining: Yes, all Marriott Bonvoy Members
  • Mobile Guest Requests: Yes, all Marriott Bonvoy Members