5398 Manuel A Roxas Highway, Mabalacat, Philippines 2023

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Clark Marriott Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Signage throughout our hotel will remind guests to maintain social distancing.
  • Reduced seating capacities will be implemented in our restaurants, banquets, and guest lifts—in accordance with the guidance from the Philippine government.
  • Touchless hand sanitizer dispensers are available in high-traffic areas.
  • Partitions have been installed at front desks.
  • No valet service is currently available for parking.
  • We encourage the use of the Marriott Bonvoy App for a faster, contactless check-in. You will still be required to present an ID upon arrival. This will allow us to provide a Mobile Key for your stay after registration to access your room. Contact our Guest Services team throughout your stay via the Mobile Chat option. Upon check-out, your invoice will be available to view directly in the app.
  • Luggage assistance is available on request.
  • Face masks and face shields are required to be worn by all guests and employees in hotel public areas.
All of the precautions are subject to change with updated government guidance.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms and elevators.
  • Housekeeping Services: We have imposed limited staff interactions. Rooms will be serviced after the 3rd night of stay as standard. Daily service is available upon request.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. All guests and employees entering the building are getting temperature checks.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Room Amenities: Rooms are equipped with one (1) complimentary hygiene kit (gloves, face mask, hand sanitizer, wet wipes).


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: 24-hour access with guest key. Limited capacity of 50%. Use of face mask is required at all times, and social distancing encouraged.
  • Quan Spa: Open daily, 2pm to 10pm reduced capacity.
  • Swimming Pool: Open daily, 8am to 8pm reduced capacity. Note that furniture has been arranged to abide by social distancing regulations. Time limit may be in place at peak times to enable enhanced cleaning protocols.
  • Pool Bar, Kids Club: Temporarily closed until further notice.
  • Executive Lounge: Open 24 hours. Self-service option is temporarily ceased in accordance with guidelines from the Philippine government.

All of our venues and banquet spaces have been adapted to comply with the local law and are limited to 50% of total capacity. Digital menus can be viewed via QR codes in all areas (single-use physical menus also available). We strongly recommend advance booking, use of contactless payments or credit/debit card payments.

 

  • The Lounge: Temporarily closed until further notice.
  • Pool Bar: Temporarily closed until further notice.
  • Urban Coffee: Open daily, 9am to 6pm.
  • In-Room Dining: Available.
  • Goji Kitchen + Bar: Open for lunch, 12nn to 2:30pm; and dinner at 5:30 to 10pm.
  • Buffet breakfast is not available until further notice; instead of self-service, food will be served à la minute from our live cooking stations to your tables.
  • Smoki Moto: Temporarily closed until further notice.

Our restaurant team abides by the guidelines from the Philippine government, including the use of face masks and gloves.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Available in MI+ME eat-in or pick-up from a-la-carte menu. Self-service buffet not available.
  • Lounge Access: Available for Platinum Elite, Titanium Elite and Ambassador Elite members.
  • Welcome Gift: Available, as per standard.
  • Late Check-Out: Available, as per standard.
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the keycard collection at front desk and go straight to your guest room.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

For the health and safety of our associates & guests, the following precautions may be in place during your event:

 

  • Social distancing measure of more than one meter which may include one-way system, space capacity limits in public areas (e.g. restrooms and lifts)
  • Touchless hand sanitizer stations in public areas, event spaces and face coverings available on request for all guests
  • Enhanced Cleaning Protocols including but not limited to: disinfect all equipment setup before/after meeting, routine cleaning throughout day of high-touch areas
  • Food will be pre-boxed/pre-packed with no self-service buffets
  • Staggered arrivals, departures and breaks. Queuing may be required
  • Group lead contact details will be kept with our safety and security team for 21 days to support government contact tracing initiative

Our dedicated event planner will work with event organizers on the implementation of protocols and procedures specific of your event.
All of the precautions are subject to change with updated government guidance.