Avenida Santander No 41-202, Cartagena, Colombia

Explore the world, with confidence.

At Ermita, Cartagena, a Tribute Portfolio Hotel, we know that travel is an opportunity to pursue your curiosity with confidence and ease.

We've got you covered, especially considering the current circumstances surrounding the COVID-19 pandemic.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.

We wanted to outline a few of the changes and enhancements you should expect during your stay - including changes to our amenities, services and facilities.

Here is what you can expect when you're with us.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in indoor public areas of the hotel. We do appreciate your support and understanding.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates and partitions installed at front desks.

Private pick up service at the airport with express check in service available, contactless payment, face masks and disinfectant wipes are available in room amenities, and Minibar will be stocked based on guest request.

Mobile service requests, and Room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.
In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning. We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear face coverings, gloves, etc. based on the activities they are performing and based on direction by the local authorities.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols. Public bathrooms and highly transited areas are been cleaned every 30 minutes.

Temperature screening for associates and vendors at entry points: Temperature screening for guests at entry points is available if required.

SGS Local Certificacion in compliance with local regulations.
Local Authority approved safety protocols being followed.

Room Amenities:
In-room coffee makers are not currently available, but guests can request contactless coffee delivery.
Disinfectant wipes are available in the room for every arriving guest as well as upon request.
During check in process, guests can decide their preferred time for housekeeping cleaning service, or decline it completely.
Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Open: Monday to sunday from: 10:00 AM to 06:00 PM, max capacity of 4 people inside the pool and 8 people outside the pool area. Social distancing required.

Open: monday to sunday: 24 hours, max capacity of 4 people at a time. Social distancing and masks required at all times.
We are committed to making our restaurants available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Restaurante Sra Ayda
Open: Monday to Sunday from: 06:00 am to 09:00 pm

Bar la Biblioteca
Open: Monday to Sunday from: 01:00 pm to 09:00 pm

Pool Bar Oasis
Open: Monday to Sunday from: 10:00 am to 07:00 pm

Room Service
Open: Monday to Sunday from: 06:00 am to 09:00 pm

Additional measures being taken include:

QR Code available for restaurant menus
Guests can order food using whatsapp

Mobile Dining option not available at this location.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:


  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key: Forgo the front desk altogether and go straight to your guest room

  • Mobile Dining: Order your private, in-room dining through the app.

  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.



Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

Breakfast: Included for all guests
Lounge Access: Hotel does not have lounge service.
Welcome Gift: Silver & Gold: Dessert/beverage or points
Platinum & Titanium: Dessert/beverage or points and a baggage tag
Ambassador: Dessert/beverage or points and a handcrafted leather notebook
Late Check-Out: Subject to availability: Silver: Late check out until 2:00 pm
Gold, Platinum, Titanium, Ambassador: Late check out until 4:00 pm.
Mobile Check-In/Check-Out: All Marriott Bonvoy members
Mobile Guest Requests: Yes

Please note that various countries are requiring negative COVID-19 test results for passengers to re-enter to their country of origin, or final destination. For those travelers who are required by government regulations or would like to take a COVID-19 test before returning home, Ermita Cartagena, a Tribute Portfolio Hotel is able to connect you with a series of hospitals and laboratories that offer the required testing and we are happy to assist you in booking an appointment.

As requirements can vary as to time needed for test prior to re-entry and/or specific test types, we recommend guests review the requirements of their country of origin or final destination.

The testing sites closest to the hotel are listed below, additional sites are available in the city, please contact our Front Desk for information on additional laboratories/hospitals offering this service.

Clinic Medihelp (offers testing at the Hotel)
Castillogrande, Cartagena
Tel. (5) 6939877

Laboratorio Health Cars (offers testing at the Hotel)
Tel. (5) 6430571

The safety and well-being of our guests and our associates are of paramount importance to us and our staff is ready and available to assist you.