133 Izumikawa Rusutsu-mura, Hokkaido, Hokkaido Japan 048-1711

Stay Well and together we can rise.

Westin is a place where you don't just get up, you rise. And now, more than ever, we want you do rise with confidence.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.
Here are some of the key changes you can expect from your stay at Westin.

For a restorative and fulfilling stay, we want to provide you with all the details regarding changes to our services, amenities and facilities during this time.

Find your balance. Your Westin team is here to help you be your best.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Signage throughout our hotel to remind guests to maintain social distancing protocols and the removal or re-arranging of furniture to allow for social distancing.
  • Seating plans are rearranged to maintain social distancing at the public space such as the dining restaurant and the lobby.
  • Face coverings for all guests and employees are required to be worn in hotel public areas.
  • Most of the food is available to be ordered from your room or be taken away and enjoy a contactless experience in your accommodation room.
  • Mobile technology such as check-in, mobile requests for additional services for less contact.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning.

We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE).

Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

Electrostatic Spraying.

We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities
Disinfectant wipes are available in the room for every arriving guest.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide a change of linen every third day. If you would like to change linen additionally, simply let our team know and we will gladly take care of it.



Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.
  • Dining Restaurant: Open, limited capacity of 50%.
  • Fitness Center: Open, limited capacity of 50%.
  • Onsen (Spa): Open, limited capacity.
  • Activity (Golf, Ski, etc): Open, social distancing required, and face masks required at all times.
  • Shuttle: Operating on Normal Schedule
We are operating normal business hours.
The Food Menu for the dining is available on the website
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.



Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key. Forgo the front desk altogether and go straight to your guest room

  • Mobile Dining. Order your private, in-room dining through the app.

  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


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Not a Marriott Bonvoy member? Enroll here.


 

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.