Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Quintana Roo Mexico 77500

Stay well.

Welcome to JW Marriott Cancun Resort & Spa.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current cirumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.

At JW Marriott Cancun Resort & Spa our priority is to deliver a safe environment for our associates and clients by adapting our operations and by following both local regulations as well as Marriott's Global Cleanliness Program.

Physical Distancing:

 

  • Certain areas, such as arrival queues or gathering areas are marked with signage to maintain physical distancing by standing at least 6 feet (2 meters) away from other people.
  • Where applicable, lobby furniture, restaurant layouts, and other public seating areas were reconfigured.
  • Capacity in Restaurants has been reduced to 50% ensuring social distancing protocols.
  • Transparent screens, plexiglass shields or other physical barriers were installed in areas such as desks, booths, fitness centers and food stations.
  • Signage are placed in different areas to remind guests of physical distancing guidelines, hygiene practices and face mask usage.
  • Guests are required for thermal screening.


Less Contact, More Connection:

 

  • We implemented touchless or low-touch solutions and adopted contactless technologies including: Mobile Key, Mobile Dining, Mobile Chat and guest requests via the Marriott Bonvoy™ app.
  • Menus for all our restaurants are available through QR Codes.
  • Self-service has been removed from our services in restaurants.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, goggles etc.) based on the activities they are performing.
  • Automatic hand sanitizer dispensers were placed in hotel areas for guest and associate use.
  • We are in this together, please wear face coverings in all public areas of the hotel.
  • Room cleaning service will be upon request.


Room Amenities:

 

  • In-room coffee makers are not currently available, but guests can request upon arrival.
  • An antiviral prevention kit is provided during check in, it includes: a facemask, gloves and hand sanitizer.
  • Hand sanitizer wipes are placed in every guest room.
  • Turn down service was eliminated, requests should be addressed through our Mobile Guest Services Platform or calling to At Your Service Department.


Every guest room is thoroughly cleaned and disinfected between each guest.  We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time. 
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Beach and pool: Open.
Spa: Open. Reservation required. Face covering required for entry.
Gymnasium: Closed until further notice.
Beauty Salon: Open. Face covering required for entry.
Kids Club: Closed until further notice.
Hotel shuttle: Operating on normal schedule. Reservation required.

* All guests, visitors, vendors and associates must wear face coverings or masks within indoor and outdoor public spaces.

Indoor public space: (includes, but not limited to) lobby, guest room corridors, elevators, meeting space, public restrooms, food & beverage venues, business centers, fitness centers, kids club, indoor pools, and spa. All guests will be required to wear face coverings at all times in restaurants or lounges including when being escorted to their table or visiting rest rooms; once seated in restaurants or lounges, no facial coverings are required.

Outdoor Public Space: Encourage guests to wear masks outdoors when unable to practice social distancing. In shared public spaces, guests should wear masks while walking to their outdoor destination.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in all outlets, signage throughout restaurants and hotel spaces reinforcing social distancing and hygiene measures, protective screens barriers and QR Codes Menus available in every restaurant. The modifications we have made include:

Restaurants:
  • Sedona Grill: Southwestern Cuisine. Open for breakfast only. Please wear face coverings except when eating or drinking.
  • Gustino Italian Grill: Italian Cuisine. Open. Please wear face coverings except when eating or drinking.
  • Sacbé Beach Shack: Local Cuisine. Open. Please wear face coverings except when eating or drinking.
  • Sasi Thai: Thai Cuisine. Open. Please wear face coverings except when eating or drinking.
  • Kasai: Japanese Cuisine. Open from Friday to Sunday. Please wear face coverings except when eating or drinking.
  • Mikado: Japanese Cuisine & Teppanyaki Show. Closed.
  • Champions Sports Bar: American Cuisine. Open. Please wear face coverings except when eating or drinking.
  • The Greatroom Lobby Bar: Open. Please wear face coverings except when eating or drinking.
  • Deli & 750° Pizzeria: Open. Face covering required for entry.

* All guests, visitors, vendors and associates must wear face coverings or masks within indoor and outdoor public spaces.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

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Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: JW Marriott Cancun Resort & Spa is currently delivering full benefits for elite members, adhering to Marriott Bonvoy program. Elite breakfast is offered for Platinum, Titanium and Ambassador members as part of welcome gift.
  • Lounge Access: Club 91 is not an Executive Lounge but a boutique hotel within the hotel, currently closed.
  • Welcome Gift: JW Marriott Cancun Resort & Spa is currently delivering full benefits for elite members, based on their elite level, adhering to Marriott Bonvoy program. Elite Welcome gift: 1,000 points per stay or Food & Beverage amenity per stay or breakfast in restaurant per day, member + 1 person.
  • Late Check-Out: JW Marriott Cancun Resort & Spa is currently delivering full benefits for elite members, based on their elite level, adhering to Marriott Bonvoy program.
  • Mobile Check-In/Check-Out: Mobile Check-In lets you check in up to two days before your stay. You can also use it to get priority room assignments, upgrades and important info about your hotel. Marriott Bonvoy gives you access to endless experiences worldwide. If you are a member, download the app to enjoy multiple benefits.
  • Mobile Key: Mobile Key is delivered right to your phone, so you don't have to wait for a keycard to be made or worry about where you put it. Unlock your guest room with your iPhone, Android or Apple Watch.
  • Mobile Guest Requests: Mobile guest´s request are fully operational at JW Marriott Cancun Resort & Spa. Mobile Requests + Chat: Request anything, anytime, anywhere through your mobile devices
In addition to our adherence to Marriott's Global Cleanliness Program, our resort is also being certified by the Board of Tourism (SEDETUR) and the Quintana Roo Health Service (SESA) with the "Certification of Sanitary Protection and Prevention in Touristic Facilities" (CPPSIT). Furthermore, the World Travel & Tourism Council (WTTC) with the backup of the United Nations World Tourism Organization (UNWTO) has recently granted Cancun with the "Global Safety and Hygiene Stamp."
At JW Marriott Cancun Resort & Spa our priority is to deliver a safe environment for our associates and clients by adapting our operations and by following both local regulations as well as Marriott's Global Cleanliness Program.

Physical Distancing:
  • Certain areas, such as arrival queues or gathering areas are marked with signage to maintain physical distancing by standing at least 6 feet (2 meters) away from other people.
  • Where applicable, lobby furniture, restaurant layouts, and other public seating areas were reconfigured.
  • Capacity in Restaurants has been reduced to 50% ensuring social distancing protocols.
  • Transparent screens, plexiglass shields or other physical barriers were installed in areas such as desks, booths, fitness centers and food stations.
  • Signage are placed in different areas to remind guests of physical distancing guidelines, hygiene practices and facemask usage.
  • Guests are required for thermal screening.

Less Contact, More Connection:
  • We implemented touchless or low-touch solutions and adopted contactless technologies including: Mobile Key, Mobile Dining, Mobile Chat and guest requests via the Marriott Bonvoy™ app.
  • Menus for all our restaurants are available through QR Codes.
  • Self-service has been removed from our services in restaurants.