Stay Well

Welcome to Cancun.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay. In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service. Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility.  Please join us in our efforts to continue to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates).  We appreciate your support and understanding.
  • Signage throughout our hotels to remind guests to maintain social distancing.
  • Occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates.
  • Partitions installed at front desks, concierge, bell boys and hostess area.
  • Mobile check-in, Guests can contact our team via Marriott Bonvoy app before their arrival.
  • No valet service is currently available for parking.
  • At the hotel's entrance, there is a sanitizing mat where the guests can sanitize their shoes; also, once a new guest arrives to the resort, all their luggage is sanitized.
  • The Ritz-Carlton Spa is proceeding with the temperature screening upon guest's arrival.
  • Concierge or contact email to ask more information about cleanliness protocols :
  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Staff members will wear face coverings, gloves, etc. based on the activities they are performing and based on direction by the local authorities.
  • Sprayers are used as a part of the cleaning process.
  • Temperature screening for associates and vendors at entry points.
  • Temperature screening for guests at entry points.
  • In-room Coffee makers are available for guests with a limited amount of coffee sets.
  • Disinfectant wipes are available in the room for every arriving guest as well as upon request.
  • Housekeeping ladies enter to the room daily to do the cleaning once the guests are out of the room to accomplish social distancing. Also Ladies and Gentlemen have limited access to the room so the space remains immaculate.

Every guest room is thoroughly cleaned and disinfected between each guest. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.
  • Fitness Center: Open.
  • Spa: Open; temperature screening and health questionnaire mandatory before every guest appointment.
  • Beach: Open.
  • Golf: NA.
  • Kids Club / Playground: Open
  • Shuttle: Private transportation company is providing service to our guests.
  • Club Lounge: Open.
  • OPEN: El Café Mexicano (A la Carte Menu), The Caribe Bar and Grill, D-Lounge, Fantino (A la Carte Menu), Casitas, In Room Dining, D-Café, The Club Grill, Sushi Bar and Club Lounge
  • CLOSED: Culinary Center.
  • All menus are available in QR codes. El Café Mexicano closes every two hours to clean the entire restaurant (breakfast and lunch service).
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Welcome Gift: Ambassador & Titanium & Platinum: 1,000 points.
  • Late Check-Out: Ambassador: Your 24 or until 4 pm based on availability.
  • Mobile Check-In/Check-Out: Available, but our guests are required to stop by the front desk to swipe their credit card and obtained passport, required by local law. At check out guests are required to sign their final bill.
  • Mobile Guest Requests: We have the mobile chat available through GXP where they can make any request.

The safety and well-being of our guests are of paramount importance to us. Please note that some countries are requiring a negative COVID-19 test result for passengers to re-enter their country of origin or final destination. This is why The Ritz-Carlton, Cancun offers to our guests the convenience of an on-site COVID-19 with additional charge.


Antigen or PCR testing that can be reserved through our Ladies and Gentlemen at the COVID-19 desk upon arrival to the hotel. PCR Tests results are returned after 24 hours directly to our guests and Antigen tests are returned after 1 hour. Testing service hours are from 7 AM to 2:40 PM from Monday to Sunday.


As requirements can vary as to time needed for test prior to re-entry and/or specific test types, we recommend our guests to review the requirements of their country of origin or final destination.