Baden Powellweg 1, Willemstad, Curacao, Curacao

Explore the world, with confidence.

At Renaissance Curacao Resort & Casino, we know that travel is an opportunity to pursue your curiosity with confidence and ease.

We've got you covered, especially considering the current circumstances surrounding the COVID-19 pandemic.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.

We wanted to outline a few of the changes and enhancements you should expect during your stay - including changes to our amenities, services and facilities.

Here is what you can expect when you're with us.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in indoor public areas of the hotel. We do appreciate your support and understanding.
We are focused on the welfare and safety of our guests and our team members. We pride ourselves in the sense of belonging that we provide our guests in our hotel. You will notice several enhancements to our already rigorous cleaning practices, requiring that surfaces are treated with deep cleaning and done with increased frequency.

You will see signage and protective shields throughout the hotel promoting physical distancing and encouraging guests to follow social distancing recommendations staying at least 6 feet or 2 meters from other guests and team members.

Communicate with us from anywhere at any time. Mobile chat is available up to 48 hours prior to your arrival day. We encourage you to use the mobile check-in and mobile check-out to reduce amount of time and lines at the Reception desk.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including lobby, restrooms, elevators, staircase banisters as well as provided hand sanitizing stations throughout the Resort.
  • Personal Protective Equipment (PPE): Staff members will wear masks and/or face shields unless from behind barrier. For certain disciplines gloves area also required. Face masks are not required in open air areas.
  • Training: Our staff is properly trained on how to use PPE and sanitize our Resort
  • Washing Hands: Our Team will exceed guidelines by washing our hands every 30 minutes
  • Stay at Home: Our Team members understand that it is mandatory to stay at home if not feeling well

 

In our efforts to enhance your personal safety and of our team members, its required to wear a face coverings in public areas within the hotel (lobby, corridors) and in the Casino.

 

All our staff is trained on how to use PPE and sanitize our Resort and are instructed to stay at home if not feeling well.


Housekeeping service:

  • Every guestroom is thoroughly cleaned and disinfected prior to your arrival.
  • Disinfecting: We use our Marriott International approved disinfecting spray to clean all of our guestrooms
  • Service: Guestrooms will be serviced every third day of your stay. During your stay, to minimize the entry into your room we will not provide housekeeping services automatically every day but every third day and while you are away from the room. Please let us know if you would prefer to not have our team to enter your room at all during your stay. If that's the case, we would like to service your room at least every seventh day. You will receive clean towels on daily basis if required.

 

Room Amenities: 

  • Extra pillows and duvets will be delivered to the guest upon request.
  • Personal wipes: Each room will have their own sanitization wipes for personal use

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

Fitness center: Reduced equipment/machines have been made available in complying with the social distancing guidelines. Increased frequency of cleaning and disinfection is in place. We will make cleaning wipes available as guests are required to clean their equipment before and after use.

 

Infinity Beach Club: Opening hours have been reduced to 10am-7pm. Our elevated beach experience is open for lounging and swimming. Limited loungers and chairs are available due to social distancing.

 

Spa cabanas: Located at the pool are open and offer massages, pedicures and manicures. PPE equipment is used to include masks, sanitizer and gloves. Equipment and environment will be cleaned and sanitized after each guests' visit. Due to social distancing guidelines its recommended to make reservation in advance.

 

Wind Creek Carnival Casino: Seating at table games and slot machines are positioned to comply the social distancing standards. Playing cards are sanitized every two hours, while chips are sanitized daily. Regular hand sanitation is required at the table games. To enhance the safety of our visitors and of our team members, it is a requirement to wear a face covering in the Casino. We appreciate your support and understanding.

 

Renaissance Mall & Rif Fort: Shops open. Face masks and social distancing required.

 

Parking: The Resort offers self-parking on premises.

 

Our Public Areas:

  • Sanitation Stations: Automated hand sanitizers are located at strategic highly trafficked locations throughout the Resort. 
  • Disinfecting: High touch areas, such as entry door handles, staircase banisters and guest elevators continuously disinfected by the Cleanliness Team.
  • Social distancing signage: Signage and visible markers to emphasize social distancing.
  • Face masks are required to be used in public areas within the hotel.
     

Our on-site food and beverage outlets are all operational while complying with local regulations to include guidance on reduced capacity in promoting social distancing and sanitizing stations have been made available.

 

  • Tables are positioned to respect appropriate social distancing standards.  
  • Menus are being sanitized after each use or disposable menus are being used.
  • Our buffet service has been modified to "served" buffet, a la carte as well as take out are also available.
  • Modified operational practices are in place for in-room dining (door delivery). 
  • Room service will be delivered at your door and available from 10am - 10 pm.
  • Nautilus restaurant: Breakfast buffet is served from 7-11am, Lunch (buffet or a-la-carte) 12-3pm and Dinner (a-la-carte) from 6-10pm
  • Outdoor Spaces: Enjoy the fresh air at tables respecting social distancing  
  • Infinity Beach Club: Beach and bar restaurant (a-la-carte) open from 10am-7pm. At the Infinity Beach Club all food and beverage items are packaged in take-out containers.
  • Starbucks Coffee: Single use items are only offered individually wrapped, and we are happy to personally serve items that were previously self-serve.
  • Blue Bar is open and available from 10am-10pm
  • All food and beverage staff are trained on safe food preparations and service practices. Reservations is recommended.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.


Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

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Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Platinum Elite. Titanium Elite and Ambassador Elite have choice between a snack and a beverage or 1000 bonus points or Continental breakfast for member + 1 guest
  • Welcome Gift: Choice of a snack and a beverage or choice of points for Gold Elite member and up. Platinum Elite member and up have also: "or choice of Continental breakfast for member + 1 guest".
  • Late Check-Out: Priority late check-out offered to Silver Elite member. Gold Elite member has a 2pm late check-out. Platinum Elite. Titanum Elite and Ambassador Elite receives a 4pm late check out.
  • Mobile Check-In/Check-Out: Available to all Bonvoy members.
  • Mobile Key: Not available at this time.
  • Mobile Dining: Not available at this time
  • Mobile Guest Requests: Mobile chat is available to all members.

TESTING AND TRAVELER HEALTH REQUIREMENTS


Various countries are requiring negative COVID-19 test results for passengers to re-enter to their country of origin, or final destination. 


Renaissance Curaçao Resort & Casino has partnered with Medical Laboratories Services (MLS) to offer the required test on-site at the Resort. 


The tests will be done by Medical Laboratories Services; they will come to the resort on date and time agreed with the guest. 

  • Day and time available: Mon-Sat preferably between 8.00am-11.00am.
  • Sundays available for urgent cases only.
  • Results will be available same day in the afternoon, if test is performed during mentioned hours.

 

Contact Info Medical Laboratories
Telephone: +5999-736-8455
Email: Covid@mlscuracao.com
www.mlscuracao.com

 

Below please find list of other locations where COVID-19 testing is available. 

 

ADC
www.adcnv.com
Telephone: +5999 4345100

 

Lab de Med
www.labdemed.org
Telephone: +5999 7361030

 

The use of this service is at your sole risk. The Hotel, Marriott International, Inc., the Hotel owner, and their subsidiaries and affiliates, and their respective officers, directors, shareholders, agents, employees, successors, representatives and assigns (collectively, the "Marriott Parties"), make no warranty or representation, express or implied, to anyone as to the services provided by these service providers nor assumes any responsibility or liability in connection with such service. 

 

Those service providers are independent agents and are not affiliated with Hotel, Marriott International, Inc. and the Hotel owner, or any of their respective affiliates.


For the latest information on entry requirements to Curaçao, please visit www.curacao.com


All travelers should follow the requirements mentioned in www.dicardcuracao.com prior to your departure.

 

A Curaçao insurance is required for all travelers to the island with the exception of travelers arriving and leaving on the same day, crew members, and transit/transfer travelers who don't need to recheck their luggage. Please visit www.curacaocares.com to purchase this COVID insurance. 

 

As requirements can vary as to time needed for test prior to re-entry and/or specific test types, we recommend guests review the requirements of their country of origin or final destination. Please note It is the responsibility of the guest to verify governmental and airline testing requirements.


The safety and well-being of our guests and our associates are of paramount importance to us and our staff is ready and available to assist you.