Baden Powellweg 1, Willemstad, Curacao, Curacao

Explore the world, with confidence.

At Renaissance Curacao Resort & Casino, we know that travel is an opportunity to pursue your curiosity with confidence and ease.

We've got you covered, especially considering the current circumstances surrounding the COVID-19 pandemic.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.

We wanted to outline a few of the changes and enhancements you should expect during your stay - including changes to our amenities, services and facilities.

Here is what you can expect when you're with us.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
We are focused on the welfare and safety of our guests and our team members. We pride ourselves in the sense of belonging that we provide our guests in our hotel. You will notice several enhancements to our already rigorous cleaning practices, requiring that surfaces are treated with deep cleaning and done with increased frequency.

You will see signage and protective shields throughout the hotel promoting physical distancing and encouraging guests to follow social distancing recommendations staying at least 6 feet or 2 meters from other guests and team members.

Communicate with us from anywhere at any time. Mobile chat is available up to 48 hours prior to your arrival day. We encourage you to use the mobile check-in and mobile check-out to reduce amount of time and lines at the Reception desk.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including lobby, restrooms, elevators, staircase banisters as well as provided hand sanitizing stations throughout the Resort.
  • Personal Protective Equipment (PPE): Staff members will wear masks and/or face shields unless from behind barrier. For certain disciplines gloves area also required. Face masks are not required in open air areas.

In our efforts to enhance your personal safety and of our team members, its required to wear a face coverings in public areas within the hotel (lobby, corridors) and in the Casino.

 

All our staff is trained on how to use PPE and sanitize our Resort and are instructed to stay at home if not feeling well.

Housekeeping service:

 

  • Every guestroom is thoroughly cleaned and disinfected prior to your arrival. Your guestroom has not been occupied by another guest for a minimum of 48 hours prior to your arrival. We use our Health Ministry approved disinfecting spray to clean all guestrooms.
  • During your stay, to minimize the entry into your room we will not provide housekeeping services automatically every day but every third night and while you are away from the room. Our Guest Service Agent will contact you to agree on a time. You will receive clean towels on daily basis if required. Please let us know if you would prefer to not have our team to enter your room at all during your stay.


Room Amenities:

 

  • Disinfectant wipes and hand sanitizer are available in the room for every arriving guest.
  • Bathrobes, slippers, extra pillows and duvets will be delivered to the guest upon request.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:
Fitness center: Reduced equipment/machines have been made available in complying with the social distancing guidelines. Increased frequency of cleaning and disinfection is in place. We will make cleaning wipes available as guests are required to clean their equipment before and after use.

Infinity Beach Club: Opening hours have been reduced to 10am-7pm. Our elevated beach experience is open for lounging and swimming. Limited loungers and chairs are available due to social distancing.

Spa cabanas: Located at the pool are open and offer massages, pedicures and manicures. PPE equipment is used to include masks, sanitizer and gloves. Equipment and environment will be cleaned and sanitized after each guests' visit. Due to social distancing guidelines its recommended to make reservation in advance.

Casino: Seating at table games and slot machines are positioned to comply the social distancing standards. Playing cards are sanitized every two hours, while chips are sanitized daily. Regular hand sanitation is required at the table games. To enhance the safety of our visitors and of our team members, it is a requirement to wear a face covering in the Casino. We appreciate your support and understanding.

Parking: The Resort offers self-parking on premises.
Our on-site food and beverage outlets are all operational while complying with local regulations to include guidance on reduced capacity in promoting social distancing and sanitizing stations have been made available. Menus are being sanitized after each use or disposable menus are being used. Buffet service has been modified to "served" buffet. Modified operational practices are in place for in-room dining (door delivery). At the Infinity Beach Club all food and beverage items are packaged in take-out containers. At Starbucks single use items are only offered individually wrapped, and we serve previously self-serve items. All food and beverage staff are trained on safe food preparations and service practices. Reservations is recommended.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.


Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

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Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Platinum Elite. Titanium Elite and Ambassador Elite have choice between a snack and a beverage or 1000 bonus points or Continental breakfast for member + 1 guest
  • Welcome Gift: Choice of a snack and a beverage or choice of points for Gold Elite member and up. Platinum Elite member and up have also: "or choice of Continental breakfast for member + 1 guest".
  • Late Check-Out: Priority late check-out offered to Silver Elite member. Gold Elite member has a 2pm late check-out. Platinum Elite. Titanum Elite and Ambassador Elite receives a 4pm late check out.
  • Mobile Check-In/Check-Out: Available to all Bonvoy members.
  • Mobile Key: Not available at this time.
  • Mobile Dining: Not available at this time
  • Mobile Guest Requests: Mobile chat is available to all members.