Plazoleta Santo Domingo 259, Cusco, Peru

Stay Well

Welcome to Palacio del Inka, a Luxury Collection Hotel, Cusco.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in indoor public areas of the hotel. We do appreciate your support and understanding.
  • In order to comply with the mandatory social distancing (2 m) at all times, we are reducing the capacity in public areas.
  • Guests will be provided with all important information regarding the virus, as well as the hygiene and safety measures we are taking for spread prevention.


We consider the arrival and registration process of our guests to be very important and have therefore included various prevention measures:

  • A temperature screening will be performed upon entry and exit to anyone visiting the hotel.
  • We will make sure that all guests have the necessary Personal Protective Equipment. Information on the matter will be sent in the pre-arrival email.
  • Footwear disinfectant elements will be provided.
  • Special baggage disinfection will be carried out.
  • During check-in, greetings will only be made through visual contact keeping social distancing.

We have implemented tougher and specialized cleaning and disinfection protocols for rooms, public areas and back of the house, with special attention to articles and areas where there is a high level of contact. At the end of our guest's stay, a room recuperation protocol will be executed to sanitize all areas and articles within it.


  • The frequency and schedule of the room cleaning service will be coordinated in advance with the guests in order to minimize contact.
  • Sanitation stations will be implemented in strategic and visible areas in the hotel. Their constant use will be encouraged.
  • We have increased the frequency of cleaning and disinfection in public areas and back of the house. In addition, we are incorporating state-of-the-art cleaning equipment such as Victory electrostatic sprayers, in order to strengthen our procedures.
  • Among the amenities of the room, guests will find disposable disinfectant wipes. Also we have in room coffee makers and minibar under request.

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

Our property is operating with additional restrictions for Fitness and Restaurant services. For more information contact us at

For the list of services currently operating see the list below:

Guided Hotel Tour - Reservation required

Gym: Monday to Sunday, 7:00 a.m. to 10:00 p.m. Guests only, reservation required.

Spa & Pool: Reservations required. Mon - Sat 10:00 a.m. to 10:00 p.m.

Discovery Destination:

Concierge will coordinate with the guest the schedule of their preference


Our property is operating with additional restrictions for Fitness and Restaurant services. For more information contact us at


For the list of services currently operating see the list below:


  • We will be operating with reduced capacity in order to meet mandatory social distancing requirements (2 m).
  • Request your in room dining outside or inside your room (option to request biodegradable containers and cutlery).
  • Buffet Services are currently not being offered.

Inti Raymi Restaurant

Guests: Mon - Sun 6:00 a.m. to 10:00 a.m.; 12:00 p.m. to 10:00 p.m.
Non-guests: Mon - Sat 6:00 a.m. to 10:00 a.m.; 12:00 p.m. to 10:00 p.m.


Rumy (Inti Raymi extension): Mon - Sun 04:00 p.m. to 10:00 p.m.


In Room Dining: Mon - Sun 6:00 a.m. to 10:00 p.m.
Minibar: Mon - Sun 6:00 a.m. to 10:00 p.m.
Cheese & Wine

Temporarily Closed:
Rumi Bar

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:


  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.


Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier.

Dear guest,

We have taken in consideration that many countries are requesting a negative result of the COVID-19 test for passengers who return to their country or arrive there as a final destination.

For this reason, for all those passengers who need to take the test, Palacio del Inka, a Luxury Collection Hotel, Cuscoteam will be happy to put you in contact with a medical clinic and schedule an appointment there or at the hotel.

Given that the time to obtain the results of the tests may vary, we recommend to check the requirements of the country of origin or destination to be able to arrange it in advance. Our team will be happy to assist you; the safety of our guests and associates is significant to us.

Best regards,

Andres Rosero

General Manager