St Pierre Park, Chepstow, Wales United Kingdom NP16 6YA

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at St. Pierre Marriott Hotel & Country Club.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.

Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurant and bar in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.


Mobile check-in and key, and service requests available via the Marriott Bonvoy™ mobile app.


Hotel cleans and sanitizes public areas and publicly accessible facilities every two hours or more if necessary.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.


Personal Protective Equipment (PPE): Staff members will wear PPE (face coverings, gloves, etc) based on the activities they are performing and based on direction by the local authorities. As per government advice, all guests are required to wear face coverings whilst in all indoor public areas of the hotel, excluding in bars, restaurants and leisure facilities.


Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.


Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request. All in-room magazines and menus including room service and restaurants have been removed and replaced with QR codes.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, simply let our team know and we will gladly take care of it.

Golf Course:

  • First tee time 7.30am, last tee time 5.00pm. Reserve your tee time here.
  • Pro Shop open from 7.30am - 5:00pm
  • Driving Range open from 8:00am - 8:00pm

 

Leisure Club and Swimming Pool opening times:

  • Monday to Friday: 6:00am - 9:00pm
  • Saturday and Sunday: 7:00am - 9:00pm
  • Reserving a time slot for all Leisure Club and Swimming Pool facilities is essential. Please contact the Leisure Club in advance on 01291 635 208

 

Spa:

  • Open Tuesday to Sunday 9:00am - 5:00pm
  • Booking an appointment in advance is essential. You can book online by clicking here. Alternatively, please call the Spa directly on 01291 635208.

Cast Iron Grill:

  • Breakfast served Monday to Friday from 6:00am - 10:00am, Saturday and Sunday from 6:30am - 10:30am
  • Dinner served daily from 5:00pm - 10:00pm

Trophy Bar:

  • Open daily from 10:00am to midnight
  • Food served from 10:00am to 9:30pm
  • Last orders for beverages at 11:30pm

Room Service:

  • Available 24hrs a day

 

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app. (Not available at this hotel.)
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Available in restaurant.
  • Lounge Access: Not Available.
  • Welcome Gift: Complimentary Breakfast for two or Point option for Elite membership based on level.
  • Late Check-Out: Available for Elite membership.
  • Mobile Check-In/Check-Out: Available.
  • Mobile Key: Available.
  • Mobile Guest Requests: Available.