1321 Commerce Street, Dallas, Texas USA 75202

Explore the World, With Confidence

At The Adolphus, Autograph Collection, we know that travel is an opportunity to pursue your curiosity with confidence and ease.

We've got you covered, especially considering the current circumstances surrounding the COVID-19 pandemic.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.

We wanted to outline a few of the changes and enhancements you should expect during your stay - including changes to our amenities, services and facilities.

Here is what you can expect when you're with us.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits, and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in and check-out are available via the Marriott Bonvoy™ mobile app.

We are a valet only hotel. We are adhering to all CDC guidelines including the use of masks and will provide sanitizing wipes and hand sanitizer.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning. We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations. A thorough disinfecting process is implemented in all guestrooms.

Signage: Ample signage throughout the hotel highlights elevator capacity, social distancing reminders, and signage to stairwells should guests prefer to utilize them in place of the elevator.

Personal Protective Equipment (PPE). Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. All guests are required per Dallas County to wear a cloth face cover when not in guestrooms, dining, drinking or exercising.

Team Member Policies: Team members are required to sanitize their hands between guest interactions. Team members with guest interaction are required to wear gloves. Team members must wash their hands frequently. Pens used for signing and credit card machines are disinfected after every use. Team members showing signs of any illness are required to stay home and contact their doctor immediately. They are not allowed to return to work until they are cleared by a medical professional. We are checking the temperature of all employees upon arrival to work. Staggered staffing is in place to limit human to human interaction

Room Amenities: In-room coffee makers are available by request and come wrapped for safety. Adolphus hand sanitizer is available for purchase at the front desk.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
Fitness: Open 24/7 via key card access. Masks required at all times. Wipes are available for use as well as hand sanitizer. The fitness center is cleaned and disinfected several times throughout the day.
Spa: Open Thursday through Sunday by appointment only. Masks are required at all times by patrons and staff. Appointments are stagged to eliminate waiting room crowding. A deep clean of each treatment room is done after a session and all treatment rooms are empty for 24 hours before next use.
Pool: Open at 50% capacity. Lounge chairs are spaced for social distancing. Cabanas are available for rent.
House car service: Based on availability and by request.
Concierge Lounge: Not staffed. Available for guest use for meetings.... Equipped for beverages only... no food service
Housekeeping: Not servicing throughout the duration of stays. Will bring linens, towels, bath amenities... left at door upon request.

Otto's Coffee & Fine Foods: Open 7am-2pm daily. A reduced menu includes grab & go salads, sandwiches, and pastries.

City Hall Bistro: City Hall dining room is currently closed. A reduced menu is available at City Hall Bar Monday - Thursday from 3pm-9pm.

The French Room: The French Room has endured the test of time for more than a century and will continue to do so when we re-open for reservations beginning October 4 for future dates including our storied holiday Tea at The Adolphus. As we are sad to still be temporarily closed, we are working hard behind the scenes perfecting our craft and we look forward to serving you again soon! à bientôt.

 

In Room Dining: Not currently available.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.


Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

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Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

Breakfast: Elite members will receive a voucher upon check in good for use at Otto's Coffee & Fine Foods.
Lounge Access: Available with guest key. Our lounge is not currently staffed and no food service is available. A small selection of grab and go beverages are available. We welcome guests to utilize the space for small gatherings.
Welcome Gift: Not available at this time.
Late Check-Out: Available upon request and based upon availability.
Mobile Check-In/Check-Out: Available.
Mobile Key: Not available at this time.
Mobile Dining: Not available at this time.
Mobile Guest Requests: Not available at this time. We invite you to call One Source via your room telephone.
We adore pets, and welcome one animal companion per room, up to 35 pounds. Guests must pay a nonrefundable $100 fee per stay.