400 North Olive Street, Dallas, Texas USA 75201

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Dallas Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.
  • Health and hygiene signage reminders throughout the property, including social distancing floor decals in public areas, as well as at front desk, restaurant entries, fitness centers, etc.
  • Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.
  • Valet service is available for fee; self-parking is also available for fee with enhanced touchless gate entry.

The frequency of cleaning and disinfecting will be increased in all public spaces with an emphasis on frequent contact surfaces including but not limited to, front desk check-in counters, bell desks, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, escalator and stair handrails, fitness equipment, dining surfaces and seating areas. 


  • Hand sanitizer dispensers, touchless whenever possible, will be placed at key guest entrances and contact areas such as main drive, lobby, restaurant entrances, public restrooms, meeting and convention spaces, elevator landings, pools, and fitness areas.
  • Each associate to attend revised "cleanliness" training prior to first shift, to review new protocols for proper sanitation.
  • Associates to use only approved industry-leading cleaning and disinfecting protocols and material/chemicals as assigned
  • Perform cleaning and disinfection of all contact surfaces in guestroom to include; remote controls, toilet flush handles, every door handle including glass door, water faucet handles, light switches, safes, thermostats, clocks, furniture handles, telephones, etc.
  • Limited housekeeping services during guest stays
  • All linens washed at high temperature with proper chemicals in accordance with CDC guidelines
  • Disinfect all service tools at the end of each shift
  • Every associate entering the hotel are provided with a mask 

Every guest room is thoroughly cleaned and disinfected prior to your arrival. 

We are committed to making the amenities and services at our property available to you while complying with local regulations.  The following services and amenities are available to you:


  • Fitness Center: Available 24 hours a day
  • Outdoor Pool: Open Mon-Sun 6am - 10pm
  • Club Lounge:  Open (Hours may vary so please check with Front Desk upon arrival)
  • Open Palette Restaurant, Draft Sports Bar and Lounge, Open Market (Grab & Go):  Hours may vary so please check with Front Desk upon arrival
  • Valet Parking:  Available 7 days a week. Self-parking available at all times

All food handlers trained on safe food preparation and service practices, and self- and independent audits in accordance with food safety standards as guidelines.

Open Mkt. Grab 'n Go

Choose from a wide selection of healthy food available from our vibrant Grab 'n Go market, where everything is crafted from scratch. Take away a delicious assortment of treats on your way to a meeting or sightseeing in downtown Dallas.

Open everyday from 6:00 AM-10:00 PM

Open Palette

We've tossed out the rule book and looked at cooking through a bold and fun new lens. Shifted the paradigm, so to speak. Open your menu at Open Palette and open your mind to what's newly, surprisingly, and interestingly possible. Open for breakfast, lunch and dinner.  6:30AM-10PM Sunday through Thursday and 7AM - 11PM Friday an Saturday. 

Draft Sports Bar and Lounge

Draft Sports Bar & Lounge is a 4,000 square foot world of sports nirvana. From the moment you walk in the door you will be propelled into the ultimate entertainment experience.

Open 5:00 PM-12:00 AM  (Hours of operation vary so please check with Front Desk upon arrival)

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:


  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier.