400 North Olive Street, Dallas, Texas USA 75201

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Dallas Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
  • Health and hygiene signage reminders throughout the property, including social distancing floor decals in public areas, as well as at front desk, restaurant entries, fitness centers, etc.
  • Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.
  • No valet service is currently available; self-parking is available for a fee with enhanced touchless gate entry.

The frequency of cleaning and disinfecting will be increased in all public spaces with an emphasis on frequent contact surfaces including but not limited to, front desk check-in counters, bell desks, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, escalator and stair handrails, fitness equipment, dining surfaces and seating areas. Public area sanitization team will have their customized uniform to identify easily.

 

  • Electrostatic Spraying: We will be utilizing electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Hand sanitizer dispensers, touchless whenever possible, will be placed at key guest entrances and contact areas such as main drive, lobby, restaurant entrances, public restrooms, meeting and convention spaces, elevator landings, pools, and fitness areas.
  • Associates to wear face masks, gloves and have personal sanitizers, changing gloves after each room.
  • Each associate to attend revised "cleanliness" training prior to first shift, to review new protocols for proper sanitation.
  • Associates to use only approved industry-leading cleaning and disinfecting protocols and material/chemicals as assigned
  • Remove all used and unused terry/linen prior to disinfection. Remove all trash. Perform routine disinfection of all hard surfaces. Disinfect all unused un-refillable amenities between guests
  • Perform cleaning and disinfection of all contact surfaces in guestroom to include; remote controls, toilet flush handles, every door handle including glass door, water faucet handles, light switches, safes, thermostats, clocks, furniture handles, telephones, etc.
  • Housekeeping associates will not go into guest rooms with any guest inside, ask guest to step out
  • All rooms have removed unnecessary hi-touch items, including pen, pad, magazines, coffee machines, ice bucket
  • Transparent Remote control sleeves will be replaced over remote with every check-out
  • Staff will leave arriving guests an "awareness" letter in room welcoming them and describing our commitment to their wellness and steps we have taken to provide a sanitized room.
  • All linens washed at high temperature with proper chemicals in accordance with CDC guidelines
  • Disinfect all service tools at the end of each shift
  • Every associate entering the hotel are provided with a mask and temperature checked.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: 50% capacity to allow proper social distancing
  • Pool: 50% capacity to allow applicable social distancing
  • Lounge: Open Palette lounge is at 50% capacity per city ordinance
Modified operational practices for in-room dining, no self-service buffets, all food handlers trained on safe food preparation and service practices, and self- and independent audits in accordance with food safety standards as guidelines.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier.