650 North Pearl Street, Dallas, Texas USA 75201

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Dallas Marriott Downtown.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.

• Front Desk glass partitions as well as in the gift shop.

• Mobile check-in and key and service requests via the Marriott Bonvoy™ mobile app.

• Valet service and self parking is available for a fee at the Plaza of the Americas and surrounding Garages.

We are committed to offering an environment that aligns with expert protocols for working to defeat COVID-19. Consisting of in-house and outside experts in food and water safety, hygiene and infection prevention, and hotel operations, our Marriott Cleanliness Council is redefining our cleaning and safety standards. Starting with our public spaces and high-traffic areas, Marriott is going above and beyond our normal protocols. We are cleaning surfaces with increased frequency, dedicated staff, and recommended cleaning agents. Marriott has elevated our rigorous protocols to thoroughly clean all surfaces with hospital-grade disinfectants. We will be placing disinfectant wipes in rooms. Hand sanitizing stations are being installed at hotel entrances, at our front desks, our elevator banks, and meeting spaces. Signage in public spaces will remind Marriott guests to maintain social distancing. Read more about Marriott's Commitment to Clean by visiting https://clean.marriott.com/.


  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests and visitors must wear personal face coverings in closed public areas.
  • Clean Air Filter System: The property has installed filters that remove bacteria, viruses and any microscopic allergens throughout the hotel. The Clean Air system constantly exhausts air out of the building and increases fresh air quality throughout the property.
  • Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

Fitness Center: Open 24 hours, located on the 16th floor.


M Club Lounge: Sunday 5pm - Friday 10pm

  • Our M Club lounge is now open for dinner for our elite guests. We will be serving hot Hors d'oeuvre from 5:00 pm to 7:30 pm and dessert from 7:30 pm to 10:00 pm. Dinner will be served Sunday - Thursday. Guest can purchase Beer, Wine & Mixed Drinks at the bar in the M club from 5:00 pm to 10:00 pm.

Freshbites is available from 6:00 am to 9:30pm by dialing ‘0‘ At Your Service or via Mobile Dining, upon check-in you will receive a disposable menu.


Centric Bar & Grille: Open 7 Days A Week


  • Breakfast: 6:30am - 11am
  • Lunch: 11am - 3pm
  • Dinner & Drinks: 4pm - 11pm


Catering options available, call for details: 214.979.9000


All food handlers are trained on safe food preparation and service practices, and both self and independent audits are completed in accordance with food safety standards as guidelines.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:


  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Coming soon.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.


Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier.