• Resort Details

    Resort Details

    Gaylord Texan Resort & Convention Center

    Prepare for your stay by reviewing the following resort information and frequently asked questions.

    For resort amenities including a list of on-site restaurants and dining hours, Special Events activities and additional amenities, please visit our Welcome Page or reference the Welcome Letter provided upon your arrival. Please note the hours of operation listed on the Welcome Page are updated weekly and may vary based off the dates of your stay.

    Questions & Answers

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    • Arrival & Departure Information
      Check-in: 4:00 PM
      Check-out: 11:00 AM
      Marriott Bonvoy™ Members get easier thumb-tap access to booking, upcoming stays, mobile check-in and check-out, mobile requests, and more!

      Download the Marriott Bonvoy™ App

      To check-out using the TV, select "Checkout" from the Main Menu screen.

      A copy of your folio will be emailed directly to you after your stay.

      If you would like to enjoy our Resort prior to check-in or after check-out time, the bell stand can hold your luggage.
    • Marriott Bonvoy™ Mobile App
      Marriott Bonvoy™ Members get easier thumb-tap access to booking, upcoming stays, mobile check-in, mobile requests, and more!

      Mobile Check-in/out: Please use the Marriott Bonvoy App to check in or to check out.

      Mobile Chat: For any needs before or during your stay use the Chat icon to connect directly with the hotel.

      Mobile Requests: Chat directly with us for anything you may need, anytime.

      Mobile Key: You can use your phone as a key to access your guest room and other public access areas.

      Download the Marriott Bonvoy™ App.
    • Resort Policies
      • Cancellation Policy
        Change and cancellation policies for guests with existing reservations for any future arrival date, including pre-paid reservations, full changes or cancellations are permitted at no charge up to 72 hours prior to arrival.

        Please note that this policy may not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events or conferences), please review the booking rate rules and contact the group organizer for more information.

        Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider directly for further information.

        Important Information:
        • Some exclusions may apply. Please refer to the property's Rate Details for applicable terms or exceptions, if any, when booking or changing reservations.
        • Reservation refunds of any kind (e.g., cash or credit voucher) may take up to 90 days from the date of cancellation to be processed. The form and timing of refund may be subject to applicable laws where each hotel is located.
        • For group organizer questions on terms or conditions of group contacts, please contact the hotel.
      • Early Departure Fee
        Upon early departure, an early departure charge of one night room and applicable tax applies.
      • Photography & Videography Policy
        Professional photographers are not permitted for still, video or drone photography sessions on the resort's private property. Families are welcome to capture their own memorable moments with personal "snap and shoot" cameras, iPhones and non-professional cameras. Meeting planners or local/social catering customers are permitted to have professional photographers to capture images for their events in their contracted event space only; other public spaces of the hotel are excluded.
      • Smoke-Free Policy
        Marriott is committed to providing its guests and associates with a smoke-free environment, and is proud to boast one of the most comprehensive smoke-free hotel policies in the industry.
      • Pet Policy
        Pets are not permitted on property. Service animals are allowed.
    • Resort Dining
      With our unique culinary offerings, you'll find something to satisfy every craving. From the finest cuts of beef at Old Hickory Steakhouse to seasonally-inspired Italian cuisine at Zeppole to the bold flavors of Mexico at Riverwalk Cantina, or classic American fare at Texan Station - your tastebuds will thank you.
       
    • Commitment to Clean
      We are raising our demanding standards to an even higher level with new protocols for the current circumstances. As a part of Marriott International's family, we have put in place a multi-pronged approach designed to meet the health and safety challenges presented by COVID-19 as outlined in Marriott's Commitment to Clean.
    • Getting Here
  • Plan Your Visit

    Plan Your Visit

    Questions & Answers

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    • Paradise Springs & Resort Pools
      • Overview
        Make a splash at Paradise Springs, our ten-acre outdoor water park and lazy river complex featuring a 6,000-square-foot family lagoon, giant multi-level water playhouse, 600-foot long lazy river, and four winding waterslides.

        Paradise Springs is heated and open seasonally, and an exclusive amentity for overnight resort guests.

        Explore Paradise Springs

        In addition to Paradise Springs, we have an indoor lap pool and outdoor resort pool that are heated and open year-round.
      • Guest Access
        Guests who have booked an overnight guestroom will have unlimited access to Paradise Springs and our resort pools. The maximum occupancy for online room bookings is four guests, so each room is provided with four Paradise Springs wristbands.
      • Safety
        Pool facilities are for registered guests only. Children under 15 years old must be accompanied at all times by an adult responsible for their safety and behavior. No running on the pool deck.

        Lifeguards on duty at all times at Paradise Springs.

        Swim at your own risk. Diving is prohibited.

        In the event of inclement weather, guests may be asked to vacate the pool deck for their own safety. Please obey all instructions and directions from Recreation STARS (Gaylord employees).
      • Lazy River & Activities
        Paradise Springs features a family lagoon, waterslides, a winding lazy river, a giant water playhouse, a zip-line, and more.

        This amenity is open seasonally.
      • Cabanas
        Upgrade your water park experience and relax in comfort in one of our private cabanas providing extra shade, comfortable lounge areas, refrigerators, and more!
    • Seasonal Activities
      Welcome to More at Gaylord Texan Resort, where you can find family-friendly activities and entertainment all year long, whether you are staying overnight or visiting for the day.
    • Christmas at Gaylord Texan
      Each Christmas, the resort is transformed into a magical winter wonderland with dozens of festive events and activities for all to enjoy. There is no better way to celebrate the holiday season than gathering your family and friends at Gaylord Texan Resort.
  • Frequently Asked Questions

    Frequently Asked Questions

    Questions & Answers

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    • Do you offer an airport shuttle?
      We do not offer airport shuttles but we provide transportation to or from the airport with our VIP transportation service.
    • Do you have any special offers?
      We do offer deals on overnight stays and packages. Click the link below to view current special and seasonal offers.
    • Where can I learn more about current resort amenities?
      For resort amenities including a list of on-site restaurants and dining hours, special events activities and additional amenities, please visit our Welcome Page or reference the Welcome Letter provided upon your arrival.

      Please note the hours of operation listed on the Welcome Page are updated weekly and may vary based on the dates of your stay.