The Ritz-Carlton, Dallas

Stay well.

Welcome to Dallas.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current cirumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates
  • Signage displayed at Hotel Entrance, Front Desk, Hostess Stand, Banquet space and Spa Entrance to follow COVID-19 protocols
  • Signage displayed at each elevator landing on the number of guests permitted in the elevator
  • Decals on where to stand placed at the Front Desk to encourage social distancing
  • Plexiglas barriers placed at Front Desk, Concierge, Hostess and Spa and Salon
  • Guestroom keys sanitized prior to guest use
  • Ability to check-in and receive a mobile key through the Marriott Bonvoy app
  • All Valet and Bell staff are wearing face masks and sanitizing between each guest interaction
  • Restaurant furniture has been re-configured to ensure 6ft distancing
  • Pool furniture has been re-configured to ensure 6t distancing
  • Pool hostess is in place to limit the pool to only 30 guests at a time
  • Fitness Center machines show which equipment are not in use to ensure 6ft distancing
  • Daily Housekeeping service will only be completed when the guest is out of the room. If the guest is in the room when Housekeeper knocks on the door, Housekeeper will ask for guest preferred time when they are not present.
  • Housekeepers will keep, with their uniform, information on how rooms are being cleaned
  • Increased housekeeping training on extra cleaning and disinfecting of all surfaces in guestroom
  • Inspection checklist for housekeeping leaders has been updated to include door handles, phones, hangers, switches and faucets
  • All cleaning chemicals (antibacterial) are certified by the FDA and Ecolab as designated best to combat this type of virus
  • Items available per guest request: Coffee, Coffee Condiments & cups, Water Bottles and Ice
  • All Mini Bars remain closed - guests to call for service
  • Public Areas: Ecolab Multi-Purpose Disinfectant
  • Restrooms: Ecolab Multi-Purpose Disinfectant, Bathroom Cleaner Disinfectant, Toilet Bowl Cleaner
  • Guestrooms: Ecolab Multi-Purpose Disinfectant, Bathroom Cleaner Disinfectant, Glass Cleaner
  • Fearing's Front of House: Ecolab Manual Detergent, Multi-Purpose Disinfectant and Food Contact Sanitizer
  • Kitchen: Ecolab Multi-Purpose Disinfectant, Food Contact Sanitizer, Manual


Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.
  • Fitness Center: Max capacity of 10 guests as a time; Equipment is spaced out to adhere to social distancing protocols; fitness center is equipped with anti-bacterial wipes; fitness equipment is cleaned thoroughly throughout the day; communal items removed from the gym
  • Pool: Max capacity of 30 guests at a time; 3 hour time limit for guests; lounge chairs spaced out to adhere to social distancing protocols
  • Spa Max capacity of 6 guests in each locker area; guests must wear masks while in public areas of the Spa; therapists and technicians wear masks at all times; all areas are cleaned throughout the day; therapists and technicians stay in one room entire shift; therapists and technicians have 30 minutes to clean room after each guest
In-Room Dining
  • All equipment and work stations will be sanitized once per hour and at each shift change.
  • Orders will be left outside guest room.
  • Server to notify guest when table is outside room, plate covers remain.
  • Guest will retrieve their own table: no in person engagement.
  • Condiments are single use and disposable.
  • Staff will wear gloves and mask.
  • Guest to notify In Room Dining when finished with their meal and place their trolley in the hallway outside their room.

Poolside Dining
  • Modified seating to adhere to social distancing
  • A pool hostess at pool and fitness entrance to ensure we do not exceed 50% occupancy and everyone is following social distancing guidelines
  • Pool use is subject to a 3 hour time limit per guest. Chairs are available on a first come first serve basis.
  • Hand sanitizing stations are placed at the entrance of Pool
  • Chairs and tables are disinfected and then sanitized after each use
  • Masks are worn at all times by our ladies and gentlemen
  • Guests are required to wear masks at all times except when eating or drinking
  • Menus are available on a QR code or a onetime use disposable menu
  • Cleanliness protocols are reinforced during line up
  • Pool Menu is also available via In-Room Dining Menu

Fearings Restaurant and Rattlesnake Bar:
  • Modified seating to adhere to social distancing in the dining room and bar
  • A bar host is posted at the entrance to ensure we do not exceed 50% occupancy and everyone is following social distancing guidelines
  • Hand sanitizing stations are placed at the entrance of the bar, dining room and all server terminals for all to use
  • Sanitizing wipes are available to sanitize pens in between use
  • Tables are not set until guests sit down
  • Small plates are given guests to place their masks on instead of placing on the table
  • Tables are disinfected and then sanitized after each use
  • Masks are worn at all times by our ladies and gentlemen
  • Guests are required to wear masks at all times except when eating or drinking
  • Menus are available on a QR code or a onetime use disposable menu
  • Cleanliness protocols are reinforced during line up
  • Fearing's hours of operation is Wednesday thru Saturday, 5:30pm-10pm; Rattlesnake Bar hours of operation is Wednesday & Thursday 5pm-10pm: Friday & Saturday 5pm- 12am.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.



Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key. Forgo the front desk altogether and go straight to your guest room

  • Mobile Dining. Order your private, in-room dining through the app.

  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.



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Not a Marriott Bonvoy member? Enroll here.

 



Available benefits vary by location and membership tier.
  • Increased cleaning time after each service in treatment room
  • Limited number of guests booked at one time
  • Access to wet areas and locker rooms is currently unavailable
  • All Estheticians wear face masks and shields during service
  • Spa all have increased cleaning schedules
  • Fitness center attendant to clean/wipe down equipment after each use
  • Fitness center capacity is limited to no more than 10 guests at one time
  • All tables and seating arrangements remain 6ft away from each other
  • Tables may not exceed 10 guests all of wish must have traveled to the hotel, work or live together
  • Hand sanitizer stations are available throughout the meeting space
  • Food and coffee break stations and bars will be equipped with hand sanitizers
  • Rolled silverware offered for meal functions
  • Gloved service for all food & beverage functions
  • Individual water bottles will be provided (water pitchers are not currently available)
  • Pads and pencils will not be currently provided in meeting space
  • Meeting room linen are replayed daily and between meal periods
  • Meeting planners are encouraged to use CHIME and BONVOY applications to connect with hotel staff and limit in-person interactions
  • All coffee and break stations are required to have attendants (no self-service currently available)
  • All condiments will be packaged for one-time, personal consumption
  • Expanded boxed lunch and to-go breakfast and lunch options available
  • Reception food (canapés and hors d'oeuvres) and Bars will be served behind Plexiglas guards