4545 W. John Carpenter Freeway, Irving, Texas USA 75063

Stay Well and Together We Can Rise

Westin is a place where you don't just get up, you rise. And now, more than ever, we want you do rise with confidence.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.
Here are some of the key changes you can expect from your stay at Westin.

For a restorative and fulfilling stay, we want to provide you with all the details regarding changes to our services, amenities and facilities during this time.

Find your balance. Your Westin team is here to help you be your best.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.

Social Distancing Measures:

 

  • Face masks and social distancing signage are in place outside the hotel main entrance for awareness to all guests and visitors.
  • Social distancing floor dots are in place in high volume public areas including inside the elevator cabins, main lobby elevator landing, front desk, Westin Cafe and Gift shop..
  • Face mask signage is in place prior to the entrance door inside the lobby area and on all guest elevator landings.


Contactless Experience:

 

 

  • Mobile check-in, check-out and mobile key are currently active and in place at the property.
  • Mobile chat and guest request is still active and currently in place.


Valet service is currently not available.

Enhanced Cleaning Protocol:

 

  • Enhanced public area cleaning and disinfection is conducted every hour / adjusted based on guest volume and lobby activity.
  • All associates on property are required to wear a face mask at all times and all associates handling any guest items are required to wear gloves at all times.
  • Drivers clean and sanitize the shuttles after each shuttle guest drop of and pickup.
  • Handwashing signs are placed in all public and heart of the house restrooms promoting washing your hands for 20 seconds.
  • Associates are required to wash their hands periodically during their shift at minimum every two hours.
  • Sanitizer stations are in place at high traffic areas including: main entrance, elevator landing, front desk, fitness center and associate time clocks.
  • We have ordered the electrostatic sprayer required by Marriott within the required time frame for the August delivery. We ordered a hand held unit and a backpack unit.


Housekeeping Services/Room Amenities:

 

  • Housekeeping occupied service is provided only at checkout or every 5 nights
  • Guests who wish to have service must schedule the same through service express,
  • The guest may not be present in the room if service is provided for social distancing efforts.
  • Guest Room Attendants are required to wear gloves at all times when entering the guest room and changed for soiled and cleaning service.
  • Soiled services include; removing used linen, trash, and during bathroom cleaning.

 

Cleaning Service Includes:

 

  • Linen change and the room disinfection process.
  • Guest Room Attendants are required to change their facemasks periodically during the room cleanliness process at minimum between each guestroom.
  • Guest Room Attendants are required to use a different set of cleaning cloths between each guestroom cleaning.
  • All hightouch items in the rooms have been removed (coffee makers, glasses, decorative bed pillows, duvet, all collateral and paper goods) Coffee has been made available 24hrs a day at the hotel lobby area for guests to enjoy.
  • Upon cleaning a vacant guestroom, each room will have a sanitizer wipe individually wrapped per bed (1 for king / 2 for doubles) along with two trash bags for soiled linen or trash.
  • Guests receive a disinfectant wipe upon check-in with their keys.

 

The desk is equipped with disposable gloves and masks for guests to have during their stay with us upon request.

All guest request items are delivered via contactless service where the items are placed in a bag and left outside the guest room for the guest to retrieve.



Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

Guests are required to have a mask on at all times in any public area during their stay with us.

 

  • Fitness Center: Open by reservation only allowing up to two guests at a time. Guests are allotted a 45 minute window followed by a 15 minute cleaning and sanitizing by our housekeeping team.
  • Pool: Closed
  • Westin Lounge: Closed
  • Airport Shuttle: Open by reservation allowing up to six individual travelers at a time.

Restaurant: Closed
Bar: Closed
Breakfast Buffet: Closed
Westin Cafe: Closed


In-room Dining:

 

  • Open for dinner services Mon - Thurs from 5:00pm - 9:00pm
  • Limited menu is offered for In-room Dining
  • All items are delivered to guestroom in "to go" containers
  • Contactless services if offered where the guest order will be dropped off at the guest room door

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Guests received a $10 voucher to be used at our gift shop. One voucher per room per day.
  • Lounge Access: Closed
  • Welcome Gift: Platinum level and above receive the 500 welcome gift points - Ambassador Elite guests receive a welcome note from the GM along with a welcome bag with snacks and water.
  • Late Check-Out: Late checkout is granted based on the membership tier.