Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service. We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Grand Doha Resort & Convention Hotel.
show more

Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Signage throughout our hotels has been set to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local regulations, and partitions are installed at front desks and food & beverage service lines.

Mobile check-in and key, service requests, and room service orders are delivered right to your door via the Marriott Bonvoy™ mobile app.

Valet service is still available for parking by our team trained on cleaning protocols but self-parking is available too.

In keeping with Marriott's Commitment to Clean and the Qatar Clean Program, we have implemented several enhancements to our cleaning practices throughout our property and in the guest rooms. These practices include:


Enhanced Public Space Cleaning

  • We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms and elevators. Hand sanitizing stations have been set throughout the hotel in all relevant areas.


Personal Protective Equipment (PPE)

  • Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.
  • As per local law, guests are required to wear personal face coverings in public spaces such as the lobby, resort areas and restaurants.

Room Amenities
  • Sanitation kits including hand sanitizer, face mask and disinfectant wipes are available in the room for every arriving guest as well as upon request.

Electrostatic Spraying
  • We are utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols on luggage at the entrance, in public washrooms, guest rooms and on gym equipment at Sheraton Fitness.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

 

Please be aware of the current status of our facilities opening and the corresponding regulations.


Sheraton Fitness
Open on limited timings as per local regulations. Outdoor group fitness classes and personal training are available.

Pool & Beach
Open to in-house guests and members.
The children beach waterpark is also available to Junior guests.

We are delighted to welcoming you back to our iconic restaurants and lounges. With your safety in mind, we implemented a series of measures to ensure you enjoy a pleasant dining experience while following the safety guidelines from Marriott Commitment to Clean and the Qatar Clean Program.


Reservations

  • Prior reservations are required at all times.
  • Each table is allocated for a maximum dining time of 2 hours to allow regular sanitation of all surfaces and avoid waiting lines.

Personal Protective Equipment (PPE)
  • Our associates are wearing PPE at all times according to the duties they are performing.
  • Guests are required to be wearing a face mask in order to enter the dining areas as per local law.

Seating Management & Exercise of Social Distancing
  • A new set up for restaurants and lounges has been implemented to ensure a safe distance of at least 2 meters between tables and between seats
  • Seating per table is limited to a maximum of 4 adults. Seating for a same family with 4 children are allowed to sit on one table, however the table occupancy is not to be extended to occupy more than 6 people to avoid large gatherings.

Digital Menus
  • In order to limit the number of high-touch areas, our restaurants and lounges are equipped with QR codes allowing you to access our digital menus from your smartphone.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier.

Get motivated at the Sheraton Fitness Center with fitness classes, outstanding resort facilities and on-site spa services. The state-of-the-art facilities include indoor tennis courts, outdoor padel tennis courts, squash courts, fitness studios and classes.

For your safety, we are dedicated to welcome you with enhanced cleaning and hygiene protocols at Sheraton Fitness. Please be informed of the below rules and regulations:

Capacity
Please note that in accordance with the current local regulations, the gym will only welcome guests up to a maximum capacity of 50% at any given time.

Facilities
For your safety, changing rooms, towels and other multiple use amenities will be interrupted until further notice.

Gym Access
Usage is limited to 90 minutes per person and prior reservation is required to guarantee the access.