Stay well.

Welcome to Bali.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Guests are required to wear personal face masks which are available upon request
  • Social distancing signages are placed at main entrance and lobby
  • Seating arrangements in the restaurants, lounges, pool and beach are made 2 meters to maintain social distancing
  • Guest elevator occupancy is limited to maximum 4 persons
  • Stairwell access is available for all floors of guestrooms
  • Signage around hotel to remind guests of social distancing and hygiene practice.
  • Ladies and Gentlemen are equipped with personal protective equipment, including face covering which they are required to wear all the times
  • Deeper and more frequent cleaning of high-traffic and high-touch areas, including handrails, elevator buttons, door handles and surfaces
  • Introduction of new cleaning protocol using sanitation products for public spaces
  • Hand sanitizer and washing facilities are available throughout public spaces around the resort
  • Deep cleaning between guest stays; focus on sanitizing every area of the room
  • Frequent cleaning of public area restrooms
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols
  • Daily housekeeping services are available per individual guest preference to be confirmed at check-in
  • Housekeeping services will be performed when guests are not present in the room
  • Deep cleaning of high-touch items such as handles, knobs, drawer pulls, hairdryer and remote controls
  • Removal of decorative pillows and underline
  • Hotel provides sanitizing kit in every guest room consist of face mask, hand sanitizer and sanitizing wipe


Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.
  • The Ritz-Carlton Spa: 09:00 am - 21:00 pm. The Ritz Carlton Spa is open for body massage, scrub and facials.
  • Gym & Fitness Center: 06:00 am - 21:00 pm
  • Ritz Kids is currently closed until further notice. Various Kids activities are available on for limited number of kids per day. Reservation is essential.
  • The pool and beach open for your enjoyment. Chairs on the pool deck as well as the beach are spaced. All pool and beach furniture is sanitized between each guest's use.
THE BEACH GRILL
Breakfast: 07:00 am - 10:30 am, Lunch & Dinner: 12:00 pm - 10:00 pm.
Maximum 60 guests.

THE RITZ-CARLTON LOUNGE & BAR
Lunch, Afternoon Tea & Dinner: 11:00 am - 11:00 pm. Maximum 40 guests.

IN ROOM DINING
Available 24 hours, offering contactless experience upon request.
Takeaway service is available.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. 

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed. 
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Available at The Beach Grill for dine-in or takeaway from a-la-carte menu. Self-service buffet is not available
  • Lounge Access: The Ritz-Carlton Club Lounge is currently not available
  • Late Check-Out: Available, as per standard
  • Mobile Check-In/Check-Out: Available, ID to be presented at Front Desk on arrival
  • Mobile Guest Requests: Available via Marriott Bonvoy apps mobile chat

The resort offers a variety of meeting rooms and open-air event spaces to allow for social distancing. As always, the Ladies and Gentlemen of our resort look forward to bringing your vision to life and customizing desired meeting protocols.

 

  • Seating capacities will be adjusted to maintain social distancing
  • Hand sanitizing stations are provided in pre-function areas and available at the entrance of each meeting room
  • Dedicated staff in all meeting spaces sanitize high-touch areas, tables and chairs at regular intervals
  • Facial coverings are encouraged for all attendees and can be supplied upon request, additional charges may apply
  • Event Technology team can provide packages for live-streaming options for general session and breakout rooms
  • Plated events are encouraged. Traditional self-service buffets have transitioned to attended stations and individually packaged items.
  • Breaks will require social distancing and be staggered across groups to manage guest flow

Indonesian citizens are eligible to travel as long as a COVID-19 free result Health Certificate is presented. Additionally, travelers are required to provide specific documentation based on their category and destination upon traveling. Click Travel Restrictions to Indonesia for more detailed information.


For departures from regions that do not have a COVID-19 test facility, travelers may substitute it with a Health Certificate showing symptom-free influenza-like illnesses issued by a hospital/community health center doctor.

Outbound Indonesia: Travelers are advised to refer to each destination country's policy and information from the government, embassy, and related authority's website or IATA Travel Center here.
 

Inbound Indonesia: Foreign travelers are not allowed to enter or transit in Indonesia. Foreign travelers with an exemption to enter Indonesian territory, please refer to the Regulation of Indonesian Minister of Law and Human Rights No.11 of 2020. Click Travel Restrictions to Indonesia for detailed information.

 

Health Certificate Validity


Based on COVID-19 Handling Acceleration Force letter, the acceptable period of Health Certificates based on COVID-19 test type results are as follows:

 

  • Health Certificate with a non-reactive Rapid test result is valid for a maximum of 14 days from the health facility issuance. Limited to passengers with flight destined to Biak, results are valid for a maximum of 7 days from the health facility issuance.
  • Health Certificate with a negative PCR/Swab test result is valid for a maximum of 14 days from the health facility issuance. Limited to passengers with International flights to Jakarta/Surabaya/Denpasar, the PCR/Swab test results are valid for a maximum of 7 days from the health facility issuance.