700 Grand Avenue, Des Moines, Iowa USA 50309

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service. We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Des Moines Marriott Downtown.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates
Signage and floor markers throughout our hotel to remind guests to maintain social distancing, seating capacity reduction in our restaurant and equipment distancing in our fitness center in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in, mobile key, and service requests via the Marriott Bonvoy™ mobile app.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Personal Protective Equipment (PPE): Face coverings are required for all staff members and are also required for all guests in the hotel's public areas. Staff members will wear gloves, etc, based on the activities they are performing and will practice frequent hand washing and use of hand sanitizer.
  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection with EPA-approved agents that kill the COVID-19 virus, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations throughout the hotel.
  • Housekeeping Service: To limit staff entry to guest rooms during a guest stay, daily stayover cleaning service is not offered, but guests can request replenishment of any room amenities by contacting the front desk for item pickup or for contactless delivery

Disinfectant wipes are available for every arriving guest as well as upon request

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Open, face mask required for entry and when not exercising
  • Pool: Open, face mask required for entry and when not swimming
  • Shuttle: Operating on a limited basis, face mask required
  • Market/Coffee Shop: Open, face mask required for entry
  • Lobby Lounge: Open, face mask required until seated. Guest must be seated to be served.

Mash + Marrow Lobby Lounge - Open for bar and dinner service in the evenings Tuesday-Saturday. Social Distanced seating.

 

Fresh Bites / In-room Dining - Available 24 hours

 

The Market - Open 24 hours. Hot and cold food items. We Proudly Brew Starbucks.
 

Rock River Grill - Closed

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

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Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Breakfast not currently offered.
  • Lounge Access: Available for beverages and snacks. Currently no breakfast or evening hors d'oeuvres. 750 points per night automatically applied for Platinum, Titanium, and Ambassador
  • Welcome Gift: Provided according to standard
  • Late Check-Out: Provided according to standard
  • Mobile Check-In/Check-Out: Provided according to standard
  • Mobile Key: Provided according to standard
  • Mobile Dining: : Provided according to standard
  • Mobile Guest Requests: Provided according to standard