1250 Jordan Creek Parkway, West Des Moines, Iowa USA 50266

Taking Care of You.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at West Des Moines Marriott.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Consistent with the most recent CDC guidance, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law. We ask that unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.
  • Signage throughout hotel on social distancing and mask wearing.
  • We have removed tables and chairs in great room to adhere to social distancing protocols.
  • Barrier in place at the front desk.
  • Mobile check in being used and room service delivered to door or any amenities.
  • Housekeeping only cleaning check outs.
  • Increased cleaning of public space. Touchless hand sanitizing stations added.
  • Electrostatic sprayer used in lobby restaurant banquet swimming pool fitness room
  • PPE used in laundry and when use of electrostatic sprayer

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
  • Fitness center open - mask required when not working out
  • Pool - open - mask required when not in pool
  • Lounge - mask required when not sitting
  • All tables social distanced
  • Single use menu
  • Room service available but no entry by staff
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Breakfast for 2 for platinum and above
  • Lounge Access: Available with no food and beverage served
  • Welcome Gift: Points or $10 F&B voucher Platinum and above
  • Late Check-Out: 2pm gold 4pm platinum and above
  • Mobile Check-In/Check-Out: Yes to everyone
  • Mobile Key: Yes
  • Mobile Dining: No
  • Mobile Guest Requests: Yes in GXP