27 St. Stephen's Green, Dublin, Ireland

Explore the world, with confidence.

At The Shelbourne, Autograph Collection, we know that travel is an opportunity to pursue your curiosity with confidence and ease.

We've got you covered, especially considering the current circumstances surrounding the COVID-19 pandemic. As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. We wanted to outline a few of the changes and enhancements you should expect during your stay - including changes to our amenities, services and facilities.

Here is what you can expect when you're with us.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.

We are devoted to bringing you the memorable experience of luxury and delight that you expect from The Shelbourne, while adhering to or exceeding all recommendations for safety, sanitation, and social distancing from local authorities and public health experts.

We have always taken great pride in upholding the highest standards of cleanliness and service throughout The Shelbourne, and that commitment is only strengthened in response to COVID-19. We have been developing role-specific training for all associates to ensure that we are following every possible protective measure and precaution. We have undertaken a total review of all operating procedures to ensure that our cleaning, hygiene, and service routines are even more rigorous and robust, with additional measures developed in consultation with industry experts and in line with guidance from the HSE (Ireland's Health Service) and WHO.

GENERAL MEASURES

 

  • All operating procedures throughout The Shelbourne has been reviewed and reworked to ensure a luxury service experience while adhering to social distancing and increased hygiene measures.
  • We have implemented a flow management system for customers front of house and associates back of house, to ensure social distancing at all times.
  • We have added sanitising stations at all key entry and exit points including public toilets and elevator lobbies.
  • The hotel will operate a pre-booking process for all experiences throughout the hotel to ensure that all guests can be seated upon arrival while minimising queuing and bottlenecks.
  • We have invested in PPE and screens in key public areas and back of house to ensure a preventative approach.
  • All of our Associates will be fully trained on best practices regarding Coronavirus.

In order to assure the comfort, health, and peace of mind of all our visitors and associates, we have implemented the following detailed safety plan.

PRE-ARRIVAL

 

  • The Shelbourne Experience: We will customise your stay at the pre-arrival reservations stage to ensure all your preferred times are pre-booked for meal periods and other activities.
  • Arrival: Arriving guests will have a designated entrance for checking in. This will be managed by our associates at the front door, and the lobby will also have clear signage denoting social distancing and directions.
  • Protective screens: We have installed protective screens at reception and concierge desks to protect our internal and external guests.
  • Sanitisation: Frequent sanitisation of high-touch points such as elevators, reception counter top, credit card terminals, and pens etc. throughout the day.


ARRIVAL

 

  • Mobile Check-In: Available for all Marriott Bonvoy members for keyless entry to guestroom.
  • Parking: Self-car parking available.
  • Luggage: Luggage handles will be sanitised before and after luggage handling and on delivery to your room.
  • In-room requests: All our guest requests will be conducted while adhering to social distancing.


DEPARTURE

 

  • Mobile and TV checkout options are available.


HOUSEKEEPING

 

  • Training: All associates have undergone retraining on the latest protocols and best practice standards in relation to PPE, physical distancing, cleaning standards and hygiene practices.
  • Operating Standards: All cleaning standards have been fully reviewed and updated to ensure we have robust enhanced cleanliness and hygiene practices.
  • PPE: All associates will wear appropriate personal protective equipment and are fully trained in how to put on and remove PPE safely.
  • Chemical Audit: We have conducted a full review of all cleaning agents and chemicals in conjunction with our partner Ecolab.
  • Sanitising Stations: We have strategically placed hand sanitising stations throughout public areas.
  • Sanitising Schedule: We have implemented a documented sanitising program in place to ensure all public area high-touch points (door handles/ lifts/ hand rails etc.) are sanitised on a regular basis throughout each day.
  • Hygiene Kit: To give guests further peace of mind, we are now supplying each guestroom with a hygiene kit including hand sanitiser and a packet of sanitising wipes.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

THE SPA, SALON & THE HEALTH CLUB

 

  • Training: All associates have undergone retraining on the latest protocols and best practice standards in relation to PPE, physical distancing, cleaning standards and hygiene practices.
  • Operating Standards: All cleaning standards have been fully reviewed and updated to ensure we have robust enhanced cleanliness and hygiene practices.
  • PPE: All associates will wear appropriate personal protective equipment and are fully trained in how to put on and remove PPE safely.
  • Chemical Audit: We have conducted a full review of all cleaning agents and chemicals in conjunction with our partner Ecolab.
  • Sanitising Stations: We have strategically placed hand sanitising stations throughout public areas.
  • Sanitising Schedule: We have implemented a documented sanitising program in place to ensure all public area high-touch points (door handles/ lifts/ hand rails etc.) are sanitised on a regular basis throughout each day.
  • Hand Sanitizer: Facilities to wash your hands with soap or disinfect your hands with hand sanitizer is available all throughout the Spa, Salon and Health Club.
  • Digital Payments: We are encouraging cashless / contactless payments.

RESTAURANTS AND BARS

 

  • PPE: All of our team members will be wearing personal protective equipment and have undergone training in how to put on and remove PPE safely.
  • Protective Screens: We have installed protective screens in key customer engagement areas including our reception desks to protect customers and staff.
  • Hand Sanitizer and Antibacterial Soap: Facilities to wash your hands with antibacterial soap or disinfect your hands with hand sanitizer are available in all food & beverage areas and outside restrooms.
  • Increased Frequency of Cleaning: Door handles, table tops, handrails and trolleys are cleaned several times a day to ensure your safety.
  • Social Distancing: We have re-engineered our food & beverage areas and are following the 2 metre distancing guidelines throughout the front and back of house.
  • Flow Management: We have introduced a one-way flow management system for customers entering and exiting the hotel and key outlets. This system will be managed by personnel at the front door of the hotel, with clear signage indicating social distancing and directions.
  • Time Limits: Pre-booked time limited slots are in place for guests, which are a maximum of 105 minutes' duration plus 15 minutes to allow for cleaning.
  • Queuing: Any area where guests or employees queue will be clearly marked for appropriate recommended physical distancing.
  • Walk-ins: Bookings are encouraged however we will take walk-in reservations if we have the space to do so safely. There will always be a host at the front door to manage this process.
  • Restrooms: Clear signage will indicate the location of and route to the bathrooms. A strict queuing system and limitations on number of users will be enforced to ensure physical distancing.
  • Contact Tracing: Businesses do not have to keep records of every person in a party, they will be required to have the name and contact details of one person in each party e.g. the person who books the table. That person should be advised to keep a record of who is in their party in case it is required for contact tracing in the future. Details must be securely retained for one month.
  • Digital Payments: We are encouraging cashless / contactless payments.
  • Menus: We will be using disposable menus to prevent cross contamination.
  • Condiments: We will be using individually packaged condiments such as salt & pepper etc..
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key: Forgo the front desk altogether and go straight to your guest room

  • Mobile Dining: Order your private, in-room dining through the app.

  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 


     
 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:
  • Mobile Check-In/Check-Out: Available to all members
  • Mobile Key: Available to all members
  • Mobile Guest Requests: Available to all members