Huyssenallee 55, Essen, Germany 45128

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Essen Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing and wearing face coverings whenever you're in indoor public areas of the hotel. We do appreciate your support and understanding.
Signage throughout our hotels to remind guests to maintain social distancing and seating capacities reductions in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.
Mobile check-in/out and key and service requests via the Marriott Bonvoy™ mobile app. Electronic invoices available.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms and elevators as well as provided more hand sanitizing stations. Key cards and pens are collected and disinfected prior to new guests.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required by law to wear personal face coverings in hallways, elevators and public spaces.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities: Reduced room amenities in order to keep contact points to a minimum. Additional amenities can be delivered at any time upon request. Disinfectant wipes are available in the room for every arriving guest as well as upon request.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. Housekeeping will be provided daily. If you would like to modify this service, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:
 
•    Fitness Center: open 24/7. Due to the current government regulations (CoronaSchVo), our fitness and wellness area is only available to all vaccinated or recovered persons which have additionally presented a proof of a negative antigen test (max. 24 hrs old) or PCR test (max. 48 hrs old, exceptions apply as per governmental regulations).  Please note that a max. of 2 guests can use the Fitness Center at once.
•    Sauna: open 6pm - 10pm. Due to the current government regulations (CoronaSchVo), our fitness and wellness area is only available to all vaccinated or recovered persons which have additionally presented a proof of a negative antigen test (max. 24 hrs old) or PCR test (max. 48 hrs old, exceptions apply as per governmental regulations). Please note that a max. of 2 guests can use the wellness area at once.
•    Club Lounge: closed due to limited space
•    Restaurants and bars: partially open with restrictions, detailed under the FOOD & BEVERAGE OFFERINGS section.
 
Touristic overnight stays are currently allowed only for vaccinated and recovered guests. 
The access to the gastronomic facilities of the hotel for external guests is only allowed for vaccinated and recovered guests, who additionally present a proof of a negative antigen test (max. 24 hours old) or a negative PCR test (max. 48 hours old, exceptions apply as per governmental regulations). 
Proof has to be provided along with an official photo identification document (ID card, passport) and will be checked at check-in or prior to accessing the gastronomic outlets.

  • Buffet breakfast for in-house guests with self service in the Restaurant am Park
  • Breakfast times: Monday - Friday from 6:30 am to 10 am and on Saturday, Sunday and public holidays from 7 am to 10:30 am. 
  • Restaurant am Park will remain closed until further notice.
  • Bistro and Bar am Park are open daily from 12 pm to 9:30 pm.
  • Room Service from 12 pm until 9 pm, contactless delivery.
  • Club Lounge temporary closed due to insufficient space to keep minimum distance required

 

  • Commitment to Clean as well in all public areas which means a much higher frequency in disinfecting all areas of high use
  • Masks are required by German law in all public areas and meeting facilities
  • Personal protection equipment for all our associates serving you
  • Disinfection is available for guests at several locations in the hotel
  • Emptied Minibars
  • Touching points for guests and associates are minimizes as well as use of generic menus, decorations and reusable equipment

 

The access to the gastronomic facilities of the hotel for external guests is only allowed for vaccinated and recovered guests, who additionally present a proof of a negative antigen test (max. 24 hours old) or a negative PCR test (max. 48 hours old, exceptions apply as per governmental regulations).
Proof has to be provided along with an official photo identification document (ID card, passport) and will be checked at check-in or prior to accessing the gastronomic outlets.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.


Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

Breakfast: Self-service Breakfast buffet in our restaurant 
Lounge Access: Lounge currently closed due to space limitation with no compensation for Sheraton Brand.
As of October 2021: As a loyal Marriott Bonvoy guest with the benefit of lounge access, we would like to offer you an evening snack in our restaurant from Monday to Friday, from 7pm - 10pm (closing time). On weekends and public holidays you will receive a similar small offer at the bar / bistro in the evening at the same time. Our restaurant team will greet you there and grant you access after checking. We would like to point out that the offer is only available to guests with a Platinum Elite status. We are happy to offer this service to members, Gold Elites and Silver Elites for an additional payment of € 30. The food and drinks are available to you in the restaurant during the mentioned time, according to the standard related to the lounge service and we thank you for your understanding not to take them out of the restaurant.
Welcome Gift: Gold Elite 500 points, Platinum, Titanium and Ambassador Elites choice of 1000 points or free breakfast in the restaurant or local amenity.
Late Check-Out: Gold Elite 500 points, Platinum, Titanium and Ambassador Elites choice of 1000 points or free breakfast in the restaurant or local amenity.
Mobile Check-In/Check-Out: Available via the Marriott Bonvoy™ mobile app.
Mobile Key: Available via the Marriott Bonvoy™ mobile app.
Mobile Dining: Not available.
Mobile Guest Requests: Chat available via the Marriott Bonvoy™ mobile app.

There are various corona protection regulations in the different federal states, which can be constantly changed to suit the new situation. We are obliged to act in accordance with this regulation. Please familiarize yourself with the regulation before your trip to meet the relevant requirements.