3 Sheikh Zayed Road, Dubai, United Arab Emirates 123979

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Grand Hotel, Dubai.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We appreciate your support and understanding.
Signage throughout our hotel to remind guests and visitors to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants and public spaces in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

No valet service is currently available for parking but self parking is an alternate option with a designated parking floor.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


Enhanced Public Space Cleanin:. We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities: Guests can request contactless coffee delivery and In room dining options with a verity of choices and options. Disinfectant wipes are available in the room for every arriving guest as well as upon request.



Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:


Fitness Center: Open, masks required at all times.
Spa: Open, reservation required. Currently we operate from Wednesday to Saturday.
Pool: Open, masks required if not swimming. Social distancing with sun loungers and special seating arrangements.
Club Lounge / Executive Lounge: Open, masks required for entry.

Feast Restaurant: Open for breakfast from 6:30AM to 10:30AM. Will be open for lunch from 23 August onwards.
&MORE: Lobby Café, open daily. 08:00AM to 20:0PM
Larimar by Dawn&Dusk: Open daily from 10:00AM until 22:00PM.
In Room Dining: Available 24 hours daily

 

  • Social distancing signage is available throughout the food and beverage outlets and in elevators.
  • Contactless menus with QR code scanning options to view menus for food and beverage options.
  • Hand sanitizers displayed on all tables, entrances and in public areas leading to the outlets.
  • Maximum allowed capacity along with distancing between tables and maximum per table covers allowed are strictly followed.
  • Food and beverage orders are served by restaurant service staff on the tables.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:
 
  • Breakfast: Available in Feast eat-in or pick-up from a-la-carte menu. Self-service buffet not available.
  • Lounge Access: Sheraton Club - Executive Lounge available. Access as per standard.
  • Welcome Gift: Available, as per standard.
  • Late Check-Out: Available, as per Standard.
  • Mobile Check-In/Check-Out: Available, ID to be presented at Front Desk on arrival.
  • Mobile Key: Available, as per standard.
  • Mobile Dining: Not available through Mobile App. Pick-up and Delivery service is available through Guest Services.
  • Mobile Guest Requests: Available via Mobile Chat.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided hand sanitizing stations in high traffic areas.


Housekeeping Services: Have been revised to limit staff interactions and rooms will be serviced after the 3rd night of stay as standard. Daily service is available upon request.


Personal Protective Equipment (PPE): Staff members will wear PPE (e.g. face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.


Electrostatic Spraying: We will be utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols by end of August 2020.

Room Amenities:

 

  • Minibars - Sanitized and sealed and will be available only upon request.
  • Magazines and Books have been removed from rooms.
  • Coffee machines & Kettles - Sanitised for your safety. Contactless coffee delivery available upon request.
  • Disinfectant wipes provided in rooms, face masks available on request.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.