Al Emreef Street, Dubai, United Arab Emirates

Stay Well

Welcome to Grosvenor House, a Luxury Collection Hotel, Dubai.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current cirumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local mandates, and partitions installed at front desks and food and beverage service lines.

Masks, gloves and hand sanitising stations have been installed at hotel entrances and food & beverage outlets.

Social distancing and temperature checks at all entrances, restaurants and bars.

Touchless payments options available.

Thermal screening of all guests at entrances to the hotel.

Disposable menus and QR code menus in all outlets.

Separation screens in all reception desks, restaurants, spas, gyms and counters.

Social distancing of all sun beds.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning. We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

We have partnered with a Dubai Municipality approved disinfection company to further enhance our cleaning and sanitising practices.

Masks, gloves and hand sanitising stations have been installed at hotel entrances and food & beverage outlets.

Disinfection of guest rooms after guest check-out.

Disinfection process in place for all hotel vehicles.

Increase in pool water treatment and in monitoring frequency.

Dubai Municipality-approved chemicals for laundry at the recommended high temperature.

Separation screens in all reception desks, restaurants, spas, gyms and counters.

Hygiene kit in all rooms.

Ecolab performed a risk assessment and training for laundry and housekeeping staff with regards to chemical handling for COVID-19.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open, masks required at all times. Social distancing regulations to be followed at all times.
Spa: Open, reservation required. Social distancing regulations to be followed at all times.
Shuttle to Le Royal Meridien Beach Resort & Spa: Operating on Normal Schedule
Restaurant & Lounges: Open, masks required for entry. Social distancing regulations to be followed at all times.
All our restaurants and bars are open for you to enjoy your dining experience. For your safety and well being the following precautionary measures are in place.

Masks, gloves and hand sanitising stations have been installed at hotel entrances and food & beverage outlets.

Sanitising stations at the front desks, elevator banks and public areas.

Social distancing and temperature checks at all entrances, restaurants and bars.

Disposable menus or QR code menu options available in all outlets.

Touchless payments options available.

Separation screens in all reception desks, restaurants, spas, gyms and counters.

Awarded ‘A Gold' Grade from Dubai Municipality Food Safety Department for maintaining the highest standards for food safety.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Platinum, Titanium and Ambassador members
  • Welcome Gift: Elite Members
  • Late Check-Out: Gold members until 2pm, Platinum, Titanium and Ambassador members until 4pm
  • Mobile Check-In/Check-Out: All Members
  • Mobile Guest Requests: All Members