Al Mamsha Road, Dubai, United Arab Emirates

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Jumeirah Beach Resort.
show more

Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.

Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.


Self Parking is recommended and valet service is available upon request.


Mobile check and check out is available for all Marriott Bonvoy Members.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open, face masks required at all times
Spa: Open, reservation required
Beach: Open
Kids Club / Playground: Closed until further notice
Sheraton Club Lounge: Closed
In Room Dining
Timing: 6:00am to 12:00am (Last Order 11:00pm)

Palm Garden/ Link Café
Timing : 6:00am TO 12:00am (last order for walk-in guests 10:00pm) last order for in-house guests 11:00pm)
Breakfast : 6:30am to 11:00am
Lunch : 12:30pm to 3:30pm
Dinner: 7:00pm to 10:30pm
Capacity : 26 people

Black Goose Buns & Brews Bar
Timing : 12:30pm to 12:00am (last order 11:30pm)
Capacity : 35 people

Peacock Restaurant
Timing : 6:00pm to 11:00pm ( last order 10:00pm for walk-in guests and 10:30pm for in house guests)
*Closed on Sunday and Monday.
Capacity: 35 people

Bliss Lounge
Timing: 5:00pm to 2:00am
Capacity: 45 people

Azure Pool Bar
Timing: 9:00am to 8:00pm

Closed Venues:

AlHadiqa Restaurant Closed

Ciao Ristaurante Closed

*In all our outlets services are available in line with the preventive health and safety guidelines
* We provide takeaways upon guest request only
*Mobile Dining Option is not available in our property
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Not available.
  • Mobile Dining: Not Available.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Breakfast is extended to Marriott Bonvoy Platinum Elite, Marriott Bonvoy Titanium Elite, Marriott Bonvoy Ambassador Elite ( along with welcome points as Sheraton Club Lounge is temporarily closed)
  • Lounge Access: Sheraton Club Lounge is exclusively for Marriott Platinum Elite, and above members, however, it is temporarily closed as of this moment, and we offer comp breakfast in all dining venue welcome points (Note: brand alignments breakfast or pleasant points, we offer both to compensate guest experience)
  • Welcome Gift: - 500 Marriott Bonvoy Points per stay for Marriott Bonvoy Gold Elite. - 1000 Marriott Bonvoy Points per stay or one Local Gift per stay for Marriott Bonvoy Platinum Elite Members and above. (comp breakfast is automatically extended since Sheraton Club Lounge temporary closed)
  • Late Check-Out: 4pm late check out: Platinum Elite/Titanium Elite/Ambassador Elite members may check out as late as 4 p.m. Members can request late checkout via central reservations, at check-in, via mobile. This benefit is based on availability for Resorts check-in (where available) or at any point during their stay. Hotels must confirm departure time at time of arrival. 2pm late check out: Check out as late as 2 p.m. without an additional charge when request is made the morning of checkout. This benefit is based on availability and for Marriott Bonvoy Gold Elite Members and above. Priority Late Checkout: For all Marriott Bonvoy Members. Check out late without additional charge when request is made morning of checkout. This benefit is based on availability.
  • Mobile Check-In/Check-Out: Mobile Check-In and Check-Out enable for all Marriott Bonvoy members to benefit from a personalized, expedited arrival experience. Members can check-in to their upcoming reservation up to 2 days prior to arrival, select an estimated arrival time, receive a room-ready alert notification from the hotel, and check-out on their mobile device. 
  • Mobile Key: Currently is not available
  • Mobile Dining: Currently is not available
  • Mobile Guest Requests: Guest Experiences (GXP), Mobile Requests + Chat allow all Marriott Bonvoy Members to use the app to request additional room amenities or chat with the hotel.