10 Henry Trost Ct., El Paso, Texas USA 79901

Explore the world, with confidence.

At Hotel Paso Del Norte, Autograph Collection, we know that travel is an opportunity to pursue your curiosity with confidence and ease.

We've got you covered, especially considering the current circumstances surrounding the COVID-19 pandemic.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.

We wanted to outline a few of the changes and enhancements you should expect during your stay - including changes to our amenities, services and facilities.

Here is what you can expect when you're with us.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage throughout our hotel is installed to remind and encourage guests to maintain social distancing, including the Front Desk, lobby and restaurant areas. Occupancy limits and seating capacities reductions are in place in all of our restaurants and seating has been spaced out in the lobby and sitting areas to encourage social distancing. Plexiglas barriers have been installed at front desks and food and beverage host stands. Notes in each elevator to limit to 2 people or 1 family at a time. The Fitness Center and Marketplace also has signage in place to limit machine usage or number of people at any given time.

Mobile check-in/check-out, mobile key, service requests and mobile chat via the Marriott Bonvoy app is being promoted. Credit card machines positioned at Front Desk for easy guest access, reducing associates handling of guest credit cards.

Valet services are temporarily suspended.

All deliveries to guest rooms are contact-less, using either a cart or tray, including Room Service.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:



Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms and elevators. Hand sanitizing stations are available in the lobby, restaurants and each guestroom elevator landing.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear face coverings per local and state mandates.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

 

Installation of Advanced Microbiological Air Cleaning System: One of the world's first Autograph Collection Hotel with a state of the art air filtration system by Plasma Air.

 

  • Plasma Air System featuring HVAC-mounted ionizers that proactively deactivates airborne viruses safely.
  • The system incorporates bipolar ionization, which creates millions of positive and negative ions, a proven method for virus destruction.
  • Common areas, bars, restaurants, hallways, ballrooms, meeting rooms, spa and fitness rooms, and all guest rooms will utilize the filtration system.


Room Amenities:

 

  1. Disinfecting wipes will be provided upon check-in for every guest.
  2. All pillows, decorative blankets, glass cups/mugs, pens, paper pads, books and other paper collateral pieces will be removed from all guest rooms.
  3. The coffee maker will be cleaned with the proper sanitizer. Disposable paper cups will be wrapped and sealed in plastic, as well coffee amenities and coffee pods.
  4. Modified housekeeping which only includes service after the 3rd night. Must be scheduled with the Front Desk.
  5. There will be a 24-hour window after guests vacate a room before a new guest is assigned the same room after cleaning.
  6. Enhanced cleaning of all guest rooms including high touch areas (door handles, faucets, remote controls, thermostat, etc.)
  7. On-call items such as towels, bath amenities, etc. will delivered in sealed plastic. Guest will be instructed that they must be present in their room when requesting such items to limit associates entering the guest room.
  8. All deliveries will be contactless. A rolling table or tray will be used and left outside guestroom door for guest to grab items off tray or table.
  9. Associates must always wear PPE when entering a guest room, regardless if occupied or not.
  10. Turndown service has been temporarily suspended.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

Fitness Center

 

  1. The Fitness Center will have social distancing signage in place, reducing the number of guests allotted in the area.
  2. Sanitized mats will be available at the Front Desk for guests to use.
  3. Fitness Center will be cleaned and sanitized every two areas by Housekeeping.
  4. Fitness Center will be cleaned with an electrostatic sprayer each day.
  5. Sanitizing wipes will be available in the Fitness Center. Guests are encouraged to wipe down machines before and after each use.
  6. Bottled water will be available and stocked in the Fitness Center.
  7. Hand sanitizing station will be in place.


Pool

 

  1. Due to the size limitation of our pool area, all guests will need to make pool reservations in order to use this area.
  2. Pool reservations will be available on a first come, first served basis in two hour increments.
  3. Only 5 guests or 1 family is allowed at the pool at any given time.
  4. Towels will be provided upon arrival and check-in of pool reservation.


Business Center

 

  1. Due to the size limitation, only 1 guest or 1 family will be allowed to use the Business Center at any given time.
  2. Guests may request printing services from the Front Desk as needed.

FOOD AND BEVERAGE

 

  1. All Food and Beverage Ambassadors attend required training on proper use of all sanitizing chemicals and cleaning techniques.
  2. All Food & Beverage Ambassadors are trained on food handling safety and sanitation.
  3. Room Service will be served in a to-go fashion, utilizing disposable containers and dinnerware. Deliveries will be limited to the guest's room door. All disposables should be placed in the delivery bag to be removed at cleaning time or placed in the hallway for pick up.
  4. Room service menus will be available on the TV compendium.
  5. In all restaurant waiting areas and lines physical distancing of six (6) feet is required.
  6. Host seating is required for all restaurant and bar areas. Self-seating is currently not allowed to maintain physical distancing.
  7. Furniture in every restaurant is positioned or reversed to allow for proper physical distancing.
  8. Reservations are required to facilitate prompt seating.
  9. Seating in bar areas will be arranged as guests are seated to allow physical distancing between guests and parties of guests. At times, due to local and state mandates, bar seating may not be available and seating will be limited to lounge areas.
  10. All alcohol sales require food purchase due to current State mandates for liquor licenses.
  11. Pre-set items such as condiments, salt and pepper etc. have been removed that cannot be cleaned and sanitized between guest use. This includes any non-single use condiment item. Condiments will be furnished as needed for all meal items in a sanitary manner.
  12. Tables and chairs will be cleaned and disinfected between all customer use.
  13. Sanitized dinnerware will be delivered after guests are seated to limit contact.
  14. Food will be delivered by food delivery personnel with minimal contact.
  15. Menus are contactless utilizing QR coding and digital menu devices. In some cases single use disposable menus will be utilized.
  16. Payment procedures will be with minimal contact utilizing portable credit card devices.
  17. Guests are required to wear masks at all times with the exception of their dining table location.
  18. Restaurant restrooms require masks at all times.
  19. Restaurant restrooms are cleaned and sanitized every hour during restaurant operations.
  20. All service staff will be required to wear face masks at all times. Gloves and other protective wear will be used as necessary for safety. Frequent hand-washing is required throughout the workday and when making contact with any surface that may not be clean.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Continental Breakfast offered to qualifying elite members.
  • Lounge Access: No lounge.
  • Welcome Gift: Being provided based on elite tier benefit.
  • Late Check-Out: Being provided based on elite tier benefit.
  • Mobile Check-In/Check-Out: Available to all Marriott Bonvoy guests.
  • Mobile Key: Available to all Marriott Bonvoy guests.
  • Mobile Dining: N/A
  • Mobile Guest Requests: Available to all Marriott Bonvoy guests.