Pilatusstrasse 15, Lucerne, Switzerland 6002

Explore the World, with Confidence

At Renaissance Lucerne Hotel, we know that travel is an opportunity to pursue your curiosity with confidence and ease.

We've got you covered, especially considering the current circumstances surrounding the COVID-19 pandemic.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.

We wanted to outline a few of the changes and enhancements you should expect during your stay - including changes to our amenities, services and facilities.

Here is what you can expect when you're with us.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurant in compliance with local and state mandates, and partitions installed at front desk and restaurant.

Mobile check-in and key as well as service requests via the Marriott Bonvoy™ mobile app.

No valet service is currently available for parking.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators and stairs as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

Touchless hand sanitizer available at public areas including Front Office, elevator banks, hallways and restaurant. Hand sanitizer gel flacons are available in the room for every arriving guest.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open, one person only each time.

We respectfully require guests follow social distancing and safety protocols recommended by public health officials. It is our responsibility to protect our guest's health and comply with local public health mandates.

 

  • Service hours are limited.
  • All associates have temperature checked before starting their shifts.
  • Food items are handled only with gloves.
  • Food supplies are controlled with new required precaution.
  • High touch surfaces are cleaned and desinfected regularly with approved products.
  • Breakfast boxes to take away are available upon request.
  • No Mobile Dining is available.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Full and continental breakfast available at the restaurant.
  • Lounge Access: No lounge in the hotel.
  • Welcome Gift: Points gift or beverage and food voucher for Marriott Bonvoy Platinum Members and higher.
  • Late Check-Out: Upon availability.
  • Mobile Check-In/Check-Out: Yes
  • Mobile Key: In process.
  • Mobile Dining: Not available.
  • Mobile Guest Requests: Yes.