1 International Boulevard, Mahwah, New Jersey USA 07495

Taking care of you.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Mahwah Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.
  • Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and mask policy in compliance with local and state mandates.
  • Partitions installed at front desks.
  • Mobile check-in, service requests via the Marriott Bonvoy™ mobile app.
  • Shuttle service currently not available.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms and elevators. We have also provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests as well as all persons entering the hotel are required to wear personal face coverings.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Room Amenities:
    • Guests can request contactless additional amenity delivery
    • Disinfectant wipes are available in every room for arriving guests as well as upon request at the Reception Desk
  • Housekeeping Service:  Every guest room is thoroughly cleaned and disinfected prior to your arrival. Due to the COVID19 environment, we understand some guests have a preference regarding others entering your room. During your stay, if you do not wish to receive daily housekeeping service, please let our guest services team know. We will be happy to schedule service according to your preferences. All housekeeping services will be conducted while you are away from the room. We also ask that you pack and store away your personal items during this time. Daily housekeeping service includes wiping down high-touch surfaces, making your bed, changing terry, removing trash, replacing used amenities. Please share your preference when you arrive or at any juncture of your stay. If you change your mind post arrival, please contact our Front Desk.

We are committed, during these uncertain times, to making the amenities and services at our property available to you while complying with local regulations including guidance on reducing capacity in public spaces and reinforcing social distancing. Following services are currently unavailable and temporarily closed at our hotel:

 

  • Shuttle Service
  • Club Lounge
  • In-room Dining

 

Other modifications we have made include:

 

  • Fitness Center is now open with Social Distancing and safety protocols in place. Please inquire at the Reception desk.
  • Pool is now open.
  • Fountainview Restaurant is now open for breakfast from 6:00am - 9:00am (Monday - Friday) and from 7:00am - 11:00am (Saturday and Sunday)
  • Atrium Bar is open 7 days a week from 5:00pm - 10:00pm with limited dinner menu.
     
  • Fountainview Restaurant is now open for breakfast from 6:00am - 9:00am (Monday - Friday) and from 7:00am - 11:00am (Saturday and Sunday)
  • Atrium Bar is open 7 days a week from 5:00pm - 10:00pm with limited dinner menu.
  • In-room Dining and club lounge remain closed.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: is now open for breakfast from 6:00am - 9:00am (Monday - Friday) and from 7:00am - 11:00am (Saturday and Sunday)
  • Lounge Access: Temporarily Closed
  • Welcome Gift: Marriott Bonvoy Points will be added to your account as welcome gift
  • Late Check-Out: Offered based on availability and in accordance with membership tier
  • Mobile Check-In/Check-Out: Available through your Marriott Bonvoy App
  • Mobile Key: Unavailable
  • Mobile Dining: Unavailable
  • Mobile Guest Requests: Available through your Marriott Bonvoy App