The health and wellbeing of our guests and hotel employees remains our paramount priority. As part of our housekeeping operations, we have a comprehensive set of cleaning protocols that are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures.
Below are some of the measures we have taken at our hotels:
- Implemented guidelines on chemicals and equipment to be used that are effective against viruses.
- Increased the frequency of cleaning and disinfection at high-volume areas and regularly touched surfaces. These include the counter at front desk, elevators, public bathrooms and room keys.
- Cleaning and disinfecting protocols are in place to sanitize rooms after guests depart and before next guest arrives.
- Increased frequency of cleaning in the ‘Back of House', where hotel employees work behind the scenes.
- Increased associate health, safety and knowledge efforts, including hand hygiene protocols and specific COVID-19 related trainings.
- Introduced measures to minimize contact and reinforce social distancing.
Additionally, Marriott has created the Global Cleanliness Council to tackle the realities of the COVID-19 pandemic at the hotel level and develop the next level of global hospitality cleanliness standards, norms and behaviours that are designed to minimise risk and enhance safety for guests and hotel employees.