The Ritz-Carlton, Fort Lauderdale

Stay well.

Welcome to Fort Lauderdale.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay. In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service. Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.

Arrival and Departure:
 

  • Using mobile technology: Mobile Key, eFolio delivery and Mobile Requests via the Marriott Bonvoy app.
  • Valet parking with adjusted protocols for guest safety.
  • Choice of baggage assistance or personal unloading.
  • Front desk, bell desk, and concierge desk all equipped with plexi-glass panels at counters.
  • Key cards sanitized prior to distribution to guest.

 

Social Distancing Measures:
 

  • Per CDC guidelines, fully vaccinated guests are no longer required to wear face coverings or social distance. Guests not fully vaccinated must continue to wear face coverings and practice social distancing. 
  • Queues will be clearly marked for appropriate social distancing. This includes check-in, check-out, coffee shop, retail shops, casual dining, and valet. To avoid queues or delays, we suggest that guests consider using the Mobile Check-In and Mobile Key features of the Marriot Bonvoy app prior to arrival.
  • Seating in restaurants, lounges, pools and beach are spaced apart in accordance with state laws.
  • Guest elevator occupancy is limited to family members or four non-family individuals.

 
Our Ladies and Gentlemen:

 

Mask policies will follow Marriott International guidance. Additional measures include: 

 

  • Masks are worn by our Ladies & Gentlemen in indoor areas of the resort
  • Vaccinated employees are not required to wear a face covering in outdoor areas
  • Daily pre-shift temperature screening
  • Personal protective equipment
  • Training on COVID 19 sanitation protocols
  • On-property Cleanliness Champion 

Cleaning Procedures:

 

  • Deeper and more frequent cleaning of high-traffic and high-touch areas, including handrails, elevator buttons, door handles and surfaces.
  • Utilizing cleaning products that kill the spread of COVID-19.
  • Introduction of new cleaning protocol using sanitation products for public spaces.
  • Touchless hand sanitizer dispensers available throughout the resort.
  • Frequent cleaning of public area restrooms, including single-use hand towels.
  • Deep cleaning between guest stays; focus on sanitizing every area of the room.
  • Luggage and Bell carts sanitized after each contact.
  • Deeper more frequent cleaning of public restrooms and after high guest use.


Guest Rooms:

 

  • Daily housekeeping services daily, turndown service is available upon guest request.
  • Housekeeping services performed when the guests are not present in the room.
  • Deep cleaning of high-touch items such as handles, knobs, hairdryer and remote controls.
  • Honor Bar is available upon guest request.
  • Removal of decorative pillows and throws.
  • Removal of high touch items such as magazines.
  • Disinfectant wipes added to each room for personal use.

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Open with Key Card Access
  • The Spa: Open Thursday through Sunday, 9 a.m. - 5 p.m.
  • Beach & Pool: Open Daily
  • Burlock Coast: Open Daily, 7 a.m. - 10 p.m.
  • Burlock Coast Marketplace: Open Daily, 6 a.m. - 2 p.m.
  • Burlock Coast Marketplace: Open Daily, 6 a.m. - 2 a.m.
  • Burlock Coast: Open Daily, 7 a.m. - 10 p.m.
  • Take Out, Indoor & Outdoor Dining Available
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Lounge Access: NA
  • Mobile Check-In/Check-Out: Yes
  • Mobile Key: Yes