625 North Road (Route 117), Groton, Connecticut USA 06340

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Mystic Marriott Hotel & Spa.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in and key, service requests via the Marriott Bonvoy™ mobile app.

No valet service is currently available for parking.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

 

  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings in all public areas of the hotel including lobby, meeting space, and guest corridors.

 

  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

 

  • Room Amenities: Some room amenities that cannot be easily cleaned between stays have been removed from the room such as coffee pods, tea packets, and condiments. These items may be requested at any time.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
  • Overall Operations: Reduced capacity in all public spaces to 50%, tables and chairs moved to maintain social distance, hand sanitizer available throughout public spaces, contactless check-in and check-out available.

 

  • Fitness Center: Open, masks required at all times, reduced capacity.

 

  • Spa: Closed

 

  • Pool: Open daily 8AM -9PM reduced capacity. Sign in required at front desk to receive time stamped bracelet before entering pool area.

 

  • Shuttle: Currently not available

 

  • Concierge Lounge: Closed

 

  • Bell/Luggage assistance: Currently not available. Luggage carts available to guests at front entrance or by request at front desk

Food and Beverage offerings comply with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing to minimize in-person contact with guests. New standards include increased cleaning frequency of host stands, server stations, beverage stations, tables, chairs, counters and trays.
 

Octagon Restaurant:

 

  • Open for dinner daily Sunday - Thursday 5PM -9PM. Friday & Saturday 4PM - 10PM.
  • Lunch service Saturday only 12PM -4PM.
  • Breakfast service Weekends only 7AM - 12PM


Starbucks: Open daily 7AM-12PM all to-go options

 

Room Service: Temporarily suspended.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.


Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

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Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

Breakfast: Voucher provided at check-in for use at Starbucks
Lounge Access: Not Available
Welcome Gift: Provided according to standard
Late Check-Out: Provided according to standard
Mobile Check-In/Check-Out: Provided according to standard
Mobile Key: Provided according to standard
Mobile Dining: Currently not available
Mobile Guest Requests: Provided according to standard