11 Monroe Avenue NW, Grand Rapids, Michigan USA 49503

Rest Assured

At Courtyard Grand Rapids Downtown, we live by the Golden Rule. Treating others like we'd like to be treated. It has always been our guiding principle.

That passion holds true now more than ever. As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. These new protocols and elevated practices ensure high standards of cleanliness with a continued passion for service.

Taking great care of you starts with letting you know what to expect during your stay. Here are some of the steps we are taking and changes we have made to our amenities, services and facilities during your stay at Courtyard Grand Rapids Downtown.

Let us introduce you to what to expect.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
  • Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits, and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.
  • Mobile check-in and key and service requests via the Marriott Bonvoy™ mobile app.
  • No valet service is currently available for parking.

The wellbeing of our guests and associates is our highest priority, and we remain diligent in our commitment to provide a safer, hospitable environment for all who visit our hotel. We are closely monitoring updates on the novel coronavirus (COVID-19) from local and international health authorities, and encourage our guests to do the same. To provide additional assurance to our guests and associates we are taking the following steps:

 

  • All associates are required to complete a health screening questionnaire recommended by the CDC, and have their temperature taken daily as they arrive to work
  • Distribution of safety procedures to all associates specific to the coronavirus and prevention
  • Ensuring the hotel has ample hand sanitizer dispensers and sanitizer stock available
  • Gathering additional educational materials to include proper hand washing and other infection control measures that are displayed and/or distributed to associates
  • Using EPA approved disinfectant products on hard surfaces and high touch points inside the guest room - door knobs, faucet knobs, alarm clocks, phones, remote controls - and around the hotel - door handles, elevator buttons, public bathrooms, etc.
  • Guest rooms remain untouched for 24 hours prior to being thoroughly cleaned
  • Using EPA approved disinfectant products on hard surfaces and high touch points in both front and back of the house areas including, but not limited to, POS registers, computer keyboards, telephones, and other frequently used equipment daily
  • Using EPA disinfectant products in meeting rooms. This includes cleaning door handles and pulls, light switches, table tops, chairs, food and beverage high-touch areas such as coffee urn pulls, creamer handles, water stations, microphones, presentation clickers, projectors, lecterns, etc.
  • Monitoring and adhering to the CDC recommendations as it specifically relates to large gatherings and events
  • Bathrooms are cleaned and disinfected in both front and back of the house areas with increased frequency, and public restrooms have foot pulls to avoid touching door handles
  • Communicate coronavirus updates as they become available to stave off disinformation
  • Tracking the location of the confirmed coronavirus cases in the United States and Michigan

The information provided on this page complies with current CDC, state, and local health authority guidelines, which may change, improve, or be updated without notice. Although we will endeavor to update this information as quickly as possible, there may be times in which guidelines are implemented before they are reflected here. Courtyard Grand Rapids Downtown does not make any warranties or representations as to the accuracy or completeness of the information provided at any given time.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center and Pool: Closed
  • The Bistro: Open and face coverings are required at all times you are not seated at a table
The Bistro is available to serve our guests seven days a week for Breakfast service, proudly serving Starbucks coffee and dinner service Monday through Saturday.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

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Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

 

  • Breakfast: Available in the Bistro seven days a week
  • Welcome Gift: Available
  • Late Check-Out: Available
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Available
  • Mobile Dining: Not Available
  • Mobile Guest Requests: Available