235 Louis Street NW, Grand Rapids, Michigan USA 49503

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at JW Marriott Grand Rapids.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits, and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in and key and service requests via the Marriott Bonvoy™ mobile app.

No valet service is currently available for parking.

The wellbeing of our guests and associates is our highest priority, and we remain diligent in our commitment to provide a safer, hospitable environment for all who visit our hotel. We are closely monitoring updates on the novel coronavirus (COVID-19) from local and international health authorities, and encourage our guests to do the same. To provide additional assurance to our guests and associates we are taking the following steps:

 

  • All associates are required to complete a health screening questionnaire recommended by the CDC, and have their temperature taken daily as they arrive to work
  • Distribution of safety procedures to all associates specific to the coronavirus and prevention
  • Ensuring the hotel has ample hand sanitizer dispensers and sanitizer stock available
  • Gathering additional educational materials to include proper hand washing and other infection control measures that are displayed and/or distributed to associates
  • Using EPA approved disinfectant products on hard surfaces and high touch points inside the guest room - door knobs, faucet knobs, alarm clocks, phones, remote controls - and around the hotel - door handles, elevator buttons, public bathrooms, etc.
  • Guest rooms remain untouched for 24 hours prior to being thoroughly cleaned
  • Using EPA approved disinfectant products on hard surfaces and high touch points in both front and back of the house areas including, but not limited to, POS registers, computer keyboards, telephones, and other frequently used equipment daily
  • Using EPA disinfectant products in meeting rooms. This includes cleaning door handles and pulls, light switches, table tops, chairs, food and beverage high-touch areas such as coffee urn pulls, creamer handles, water stations, microphones, presentation clickers, projectors, lecterns, etc.
  • Monitoring and adhering to the CDC recommendations as it specifically relates to large gatherings and events
  • Bathrooms are cleaned and disinfected in both front and back of the house areas with increased frequency, and public restrooms have foot pulls to avoid touching door handles
  • Communicate coronavirus updates as they become available to stave off disinformation
  • Tracking the location of the confirmed coronavirus cases in the United States and Michigan

 


The information provided on this page complies with current CDC, state, and local health authority guidelines, which may change, improve, or be updated without notice. Although we will endeavor to update this information as quickly as possible, there may be times in which guidelines are implemented before they are reflected here. The Amway Grand Plaza does not make any warranties or representations as to the accuracy or completeness of the information provided at any given time.



Every guest room is thoroughly cleaned and disinfected between each guest.  We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time. 

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center and Pool: Fitness Center open and Pool is currently closed
  • Spa: Closed
  • Lounges and Restaurants: Open and face coverings are required at all times you are not seated at a table
  • Executive Lounge: Closed for service
The Margaux on the Dek is currently open and indoor seating at Margaux will begin October 1st. Face coverings are required at any point you are not seated at your table to be compliant with the State of Michigan's executive order. We appreciate your understanding as we follow the guidelines set forth and recommended by the CDC, and local officials, to create a safer experience for all guests and employees.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Not available.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

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Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Offered in Starbucks on our lobby level floor
  • Lounge Access: Lounge Access: Lounge access is only available as a private space to our qualified members with no food or beverage offerings available at this time. Qualified Members will receive a voucher for breakfast to be used in Starbucks for each night of their stay.
  • Welcome Gift: Each qualifying member to receive their arrival gift of 1,000 Marriott Bonvoy Points, and a $10 voucher to use in any food and beverage outlet.
  • Late Check-Out: Late checkout will be available upon request and based on availability.
  • Mobile Check-In/Check-Out: Mobile key
  • Mobile Key: Fully operational
  • Mobile Guest Requests: We are proudly offering the delivery of requested amenities through mobile guest request. Please be advised that all deliveries will be done so with social distancing standards and contact free delivery.