ABC Strasse 52, Hamburg, Germany 20354

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service. We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Hamburg Marriott Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing and wearing face coverings whenever you're in indoor public areas of the hotel. We do appreciate your support and understanding.
  • Throughout the hotel, guidance systems point our guests to keep social distancing and respect hygiene guidelines. In addition, maximum capacities are defined for our elevators.
  • When entering the hotel, restaurant and bar, it is mandatory to wear face masks.
  • By using the Marriott Bonvoy App, guest requests, check-in and check-out can be controlled contactless and the "Mobile Key" function can be used additionally.
  • Luggage service is available to a limited extent.
  • Valet parking service is available to a limited extent.

Please note that you will need a negative PCR -Test or an antigen rapid test (not older than 48 hours) to Check-In. The provision of the negative coronavirus test evidence must be repeated every 72 hours. If you are fully vaccinated or recovered you do not need to provide a Covid-Test. In this case only a certificate is required. A full vaccination is valid 14 days after the last required injection. The recovery certificate is valid after a minimum of 28 days, for a maximum of 6 months.
Children under 6 years of age are excluded from the test obligation.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms.
These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators as well as providing more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members wearing PPE (e.g. face coverings and depending on department also gloves). Plexiglass panes are also installed at the reception as additional protection.
  • Room Amenities: In-room coffee makers and water boilers are not currently available, but guests can request contactless coffee delivery. Disnfection wipes are available in the room for every guest.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: open, 2 guests can visit the fitness center at the same time
  • Sauna: open
  • Pool: open, limited access for 10 guests at the same time. Please book a one hour time slot at our reception for the pool. 
  • Executive Lounge: open
  • Laundry service: available
  • Restaurant and bar: Please see more information on opening hours and regulations below under Food and Beverage Offerings

Please note that you will need a negative PCR -Test or an antigen rapid test (not older than 48 hours) to Check-In. The provision of the negative coronavirus test evidence must be repeated every 72 hours. If you are fully vaccinated or recovered you do not need to provide a Covid-Test. In this case only a certificate is required. A full vaccination is valid 14 days after the last required injection. The recovery certificate is valid after a minimum of 28 days, for a maximum of 6 months.
Children under 6 years of age are excluded from the test obligation.

Breakfst: Currently you can choose between 3 breakfast options: continental breakfast, good start and our American breakfast. You are welcome to choose whether breakfast should be served in your room via in-room dining or if you would like to visit our restaurant in the morning. The Full American Breakfast is served in buffet style in our restaurant. It is mandatory to wear masks at the buffet. Throughout the restaurant and buffet, guidance systems point our guests to keep social distancing and respect hygiene guidelines. In addition, disposable gloves are available to use at the buffet. Our serving cutlery is exchanged frequently.

Breakfast is available Monday through Friday from 6.30 a.m. to 11.00 a.m. and Saturday and Sunday from 7 a.m. to 12 noon.

  • The safety distances and hygiene rules are strictly maintained. A maximum of 10 people may sit at one table, however only in-house guests are allowed to visit the restaurant (no external visitors).
  • Wearing masks is mandatory until you are seated at your table.
  • After breakfast, the restaurant is currently closed. After 12 pm you have the option of ordering to your room from a r menu or visit our bar from 12 to 11 pm, or our outdoor terrace from 12 pm to 12 am to order food and drinks.
  • Please contact us by phone for more information: 00494035052511


Pianobar: Our Pianobar is currently open from 12 - 11 pm. A selection of drinks and a food menu is available. External guests are required to show us an antigen test, which is not older than 48 hours.

Outdoor Seating / Terrace: Our Marriott outdoor terrace is open for guests from 12 noon to midnight. Our Quicklunch is served from Mondays to Fridays from 12 noon to 2 p.m. The opening times may vary depending on the weather. We look forward welcoming you there.


General Information: Please be advised that due to local government restrictions it is prohibited to serve alcohol after 11 pm. Furthermore, a maximum of 10 people are allowed to sit at one table. Guest are required to leave contact information, which can be either done with the Luca App or with a contact information sheet handed out from us.

Thank you for your understanding.

 

 

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Breakfast Buffet is served at Cast Iron Grill Restaurant. Optionally, we can also serve this to your room. Please see more information on our Food & Beverage Options above.
  • Lounge Access: Our Executive Lounge is currently closed due to local regulations. As a replacement, Marriott Bonvoy members receive extra Marriott Bonvoy points per day / per room.
  • Welcome Gift: Welcome Cards and letters are handed out upon check-in.
  • Mobile Check-In/Check-Out: By using the Marriott Bonvoy App check-in and check-out can be controlled contactless.
  • Mobile Key: "Mobile Key" function is implemented.
  • Mobile Dining: In-room dining is available 24/7.
  • Mobile Guest Requests: By using the Marriott Bonvoy App guest requests can be controlled contactless.