Grosse Bleichen, Hamburg, Germany 20354

Explore the world, with confidence.

At Renaissance Hamburg Hotel, we know that travel is an opportunity to pursue your curiosity with confidence and ease.

We've got you covered, especially considering the current circumstances surrounding the COVID-19 pandemic.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.

We wanted to outline a few of the changes and enhancements you should expect during your stay - including changes to our amenities, services and facilities.

Here is what you can expect when you're with us.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Throughout the hotel, guidance systems point our guests to keep social distancing and respect hygiene guidelines. In addition, maximum capacities are defined for our elevators.

When entering the hotel, restaurant and bar, it is mandatory to wear face masks.

By using the Marriott Bonvoy App, guest requests, check-in and check-out can be controlled contactless and the "Mobile Key" function can be used additionally.

Luggage service is available to a limited extent. The valet parking service is currently not available.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators as well as providing more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members wearing PPE (e.g. face coverings and depending on department also gloves). Plexiglass panes are also installed at the reception as additional protection

Room Amenities: In-room coffee makers and water boilers are currently not available, but guests can request contactless coffee delivery. Desinfection wipes are available in the room for every guest.



Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:


Fitness Center: Open, the minimum distance is granted due to a limited number of fitness equipment.

Broscheks Sea to Table Restaurant

Breakfast is served daily at the Broscheks Sea to Table restaurant and is available from Monday to Friday from 7:00am to 11:00am and on Saturday and Sunday from 7:00am to 12:00am. You can choose between 3 different breakfast options. A Continental Breakfast, Healthy Start or the Renaissance Breakfast. The Renaissance Breakfast is served in buffet style. It is mandatory to wear masks at the buffet. Throughout the restaurant and buffet, guidance systems point our guests to keep social distancing and respect hygiene guidelines. In addition, disposable gloves are available to use.

 

BRICKS Bar

The BRICKS Bar is open daily from 12:00am to 11:00pm for our guests. We are offering a selected drinks and food menu.

 

In-Room Dining

We are offering a selected in-room dining menu. In-room dining is available 24 hours a day.

 

In order to maintain the minimum distance, seating options were partially removed. Tables and chairs are thoroughly cleaned and disinfected after each guest.


 

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Breakfast is served daily at the Broscheks Sea to Table restaurant and is available from Monday to Friday from 7:00am to 11:00am and on Saturday and Sunday from 7:00am to 12:00am. You can choose between 3 different breakfast options. A Continental Breakfast, Healthy Start or the Renaissance Breakfast. The Renaissance Breakfast is served in buffet style. It is mandatory to wear masks at the buffet. Throughout the restaurant and buffet, guidance systems point our guests to keep social distancing and respect hygiene guidelines. In addition, disposable gloves are available to use.
  • Welcome Gift: Welcome cards and letters are handed out upon check-in.
  • Mobile Check-In/Check-Out: By using the Marriott Bonvoy App check-in and check-out can be controlled contactless.
  • Mobile Key: "Mobile Key" function implemented.
  • Mobile Dining: In-room dining list available 24/7.
  • Mobile Guest Requests: By using the Marriott Bonvoy App guest requests can be controlled contactless.