Platz der Deutschen Einheit 2, Hamburg, Germany 20457

Stay Well, and Together We Can Rise

Westin is a place where you don't just get up, you rise. And now, more than ever, we want you do rise with confidence.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.
Here are some of the key changes you can expect from your stay at Westin.

For a restorative and fulfilling stay, we want to provide you with all the details regarding changes to our services, amenities and facilities during this time.

Find your balance. Your Westin team is here to help you be your best.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
We are providing signages throughout the hotel to remind guests about maintaining social distancing, wearing their masks in public areas and occupancy limits in elevators.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Current government guidelines state that all guest are required to wear a mask in public spaces, unless they are eating/drinking.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities:

  • All in-room equipment such as coffee makers, kettle, phone, and remote control are being cleaned and disinfected.
  • Disinfectant wipes are available in the room for every arriving guest as well as upon request.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

As of November 02nd 2020 the German government implemented a lockdown light and the following restrictions which may impact your hotel stay:


Fitness Center: closed as of 02nd November 2020
Spa: Closed as of 02nd November 2020
Pool: Closed as of 02nd November 2020
Westin Club: Closed. Marriott Bonvoy members will find an alternative area to the Westin Club in the BLICK bar.
BLICK Bar: open for breakfast, lunch and dinner for inhouse guests only from 07am on weekdays and 08am on weekends.
Restaurant: Closed
Coffeebar: Closed

Due to the pandemic the German Government has implemented a lockdown light as of Monday, 02nd November 2020, until estimatedly 20th December 2020. During that times we are required to close our bar, restaurant as well as spa, pool and gym facilities. Only business travelers are allowed to check in, hotel accommodation is not permitted with a touristic purpose.


Fitness Center: Closed from November 02nd 2020.
Spa: Closed from November 02nd 2020.
Pool: Closed from November 02nd 2020.
Westin Club: Closed. Marriott Bonvoy guests entitled for Westin Club facilities are welcome in a separate area in BLICK bar.
Bar: Closed for public. Hotel guests are welcome for breakfast from 07am to 10am on weekdays and from 08am to 11am on weekends. Bar is open for hotel guests only until 09pm.
Restaurant: Closed.
Coffeebar: Closed.
Room Service: From 09pm we are offering a night menu in room service

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Offered in BLICK Bar from 07am to 10am
  • Lounge Access: The Westin Club is closed. Marriott Bonvoy Platinum members are welcome in a seprate section of BLICK bar as of 03pm to 09pm daily.
  • Welcome Gift: As per standard
  • Late Check-Out: Upon request and availability
  • Mobile Check-In/Check-Out: As per standard
  • Mobile Guest Requests: As per standard