K5 Nghi Tam, 11 Xuan Dieu Road, Hanoi, Vietnam

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Hanoi Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you’re in public areas of the hotel. We do appreciate your support and understanding.
Occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates.
Mobile check-in, and room service orders delivered right to your door via phone call.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms and elevators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
  • Electrostatic Spraying: We are utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

  • Fitness Center: Open
  • Oasis Relax Center: Temporarily closed. Special offer: Purchase Body care with aromatic oil service and enjoy 50% discount for your next visit.
  • Swimming pool: Open. Temporarily closed from Sunday, 12 June to Thursday, 16 June 2022 for maintenance.

Oven D'or Restaurant serves up an intriguing blend of international dishes and local flavors throughout the day. Diners can choose between buffet or à la carte menu. 
Lobby Lounge is a cozy spot where our guests experience locally crafted, signature food, daily fresh made cake collection and signature beverage options. Or pick your favorite snack and a cup of drink from our Grab & Go menu and get ready for the day.

  • Seating has been adjusted to comply with local law and keeping sufficient distance between the tables.

  • Table are being sanitized regularly.

  • Hand sanitizer stations are available.

Oven D'or Restaurant

  • Breakfast: 6:00 AM - 10:00 AM

  • Lunch: 11:30 AM - 2:30 PM

  • Sunday Brunch: 12:00 PM - 3:00 PM

  • Dinner: 6:00 PM - 10:00 PM

Lobby Lounge
7:30 AM - 10:30 PM

Hemispheres Steak & Seafood Restaurant
Dinner: Wednesday - Sunday: 6:30 PM - 10:30 PM

Pool Bar
Friday - Sunday: 9:00 AM - 6:00 PM

Bar Déjà Vu
Temporarily closed

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:


  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: All guests with breakfast booking will be served at Oven D'or restaurants.
  • Lounge Access: Sheraton Club Lounge: open from 2:30 PM - 10:30 PM. Happy hour from 5:30 PM - 9:30 PM.
  • Welcome Gift: Welcome gift benefits are provided according to standard.
  • Late Check-Out: Late Check Out benefits are provided according to standard.
  • Mobile Check-In/Check-Out: Yes.
  • Mobile Key: Not available.
  • Mobile Dining: Not available.
  • Mobile Guest Requests: Yes.