Vangerowstrasse 16, Heidelberg, Baden-Wurttemberg Germany 69115

Taking care of you.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Heidelberg Marriott Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.

Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines. 

Mobile check-in is available. 

Please note that according to state regulations of Baden Württemberg the check in at the hotel or dining at our restaurant is only allowed for guests providing one of the following:

  • certification of a negative Covid test (not older than 24 hours and the test must be repeated and submitted every 3 days) or
  • documentation of full vaccination (valid earliest 14 days after final vaccination) or
  • certification of Covid recovery (valid for 6 months after recovery)

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, etc.) based on the activities they are performing and based on direction by the local authorities. Face masks are mandatory for guests in all public areas.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Daily housekeeping service will take place in your room. If you wish to opt out on the housekeeping service please notify us at the front desk.

Disinfectant wipes are available in the room for every arriving guest as well as upon request. Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

 


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

The Fitness Center and Spa will be available for our guests with reduced capacity and masks will be required for entry.

For your reassurance, and to minimize the chances of any further spread of Covid-19, we are limiting the number of people in our restaurants. We strongly recommend that you book ahead so that you can choose the restaurant and the time which is right for you. Get in touch with us at the Front Desk or at telephone +49 (0) 6221 908 0

The Executive Lounge and the Bar 'Pinte' will remain closed for the time being.

Mobile Dining is not available at this hotel.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

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Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Breakfast will be served at the restaurant.
  • Lounge Access: Executive Lounge offerings will be available in the restaurant and at the front desk.
  • Late Check-Out: Available upon request.
  • Mobile Check-In/Check-Out: Mobile Check-In/ Check-Out preferred.
  • Mobile Key: not available
  • Mobile Dining: not available
  • Mobile Guest Requests: Available through the Marriott Bonvoy App.