12-1 Wakakusa-cho, Higashi-ku, Hiroshima City, Hiroshima Japan 732-0053

Taking Care of You.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Grand Hiroshima Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Frequent cleaning and disinfecting, with a special focus on high touch areas like elevator buttons and escalator handrails.
  • Frequent hand washing and disinfecting of work areas.
  • More hand sanitizing stations at the entrance, near the front desk, elevator banks and fitness and meeting spaces.
  • Signage in the lobby to remind guests to maintain social distancing protocols and the removal or re-arranging of furniture to allow for social distancing.
  • All associates wear a face mask when on duty
  • Deep cleaning each guestroom between stays.
  • Hospital-grade disinfectants on door handles, tables and nightstands, furniture knobs and handles, light switches and thermostats, drapery pull handles, telephone and keypad, remote control, alarm clock, television, safety latch and peephole, trash receptacle, faucet handles, toilet and shower handles.
  • Disinfecting wipes in each room for guest use.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.
  • Follow local government ordinances and health authorities' guidance.
  • Rigorous cleaning protocols to address a broad spectrum of viruses, including COVID-19, and additional steps, such as re-positioning fitness equipment to accommodate social distancing, as needed.
  • Chemicals in all swimming pools and spas are to be kept at the proper levels, and disinfectant levels to always meet local authorities' guidelines and codes.
  • Large groups are split into smaller tables
  • Modifying operational practices for in-room dining
  • Ensuring food service and prep associates wear gloves and face masks, that are changed/disposed of in accordance with health department guidance.
  • Buffet utensils washed, rinsed and sanitized.
  • Wet towels individually wrapped or antibacterial wipes offered instead.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Platinum, Titanium, Ambassador
  • Lounge Access: Platinum, Titanium, Ambassador
  • Welcome Gift: Gold, Platinum, Titanium, Ambassador
  • Late Check-Out: Until 2pm- Gold, Until 4pm - Platinum, Titanium, Ambassador
  • Mobile Check-In/Check-Out: NA
  • Mobile Key: NA
  • Mobile Dining: NA
  • Mobile Guest Requests: Gold, Platinum, Titanium, Ambassador
  • Following local guidance for events and developing additional operational resources like room set-up charts to support social distancing.
  • Enhanced cleaning protocols for all meetings and event spaces.