14-10 Wakamatsu-cho, Hakodate, Hokkaido Japan 040-0063

Rest Assured

At Four Points by Sheraton Hakodate, we live by the Golden Rule. Treating others like we'd like to be treated. It has always been our guiding principle.

That passion holds true now more than ever. As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. These new protocols and elevated practices ensure high standards of cleanliness with a continued passion for service.

Taking great care of you starts with letting you know what to expect during your stay. Here are some of the steps we are taking and changes we have made to our amenities, services and facilities during your stay at Four Points by Sheraton Hakodate.

Let us introduce you to what to expect.
show more

Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Frequent cleaning and disinfecting, with a special focus on high touch areas like elevator buttons and escalator handrails.
  • Frequent hand washing and disinfecting of work areas.
  • More hand sanitizing stations at the entrance, near the front desk, elevator banks and meeting spaces.
  • Signage in the lobby to remind guests to maintain social distancing protocols and the removal or re-arranging of furniture to allow for social distancing.
  • All associates wear a face mask when on duty
  • Deep cleaning each guestroom between stays.
  • Hospital-grade disinfectants on door handles, tables and nightstands, furniture knobs and handles, light switches and thermostats, telephone and keypad, remote control, alarm clock, television, safety latch and peephole, trash receptacle, faucet handles, toilet and shower handles.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.
  • Follow local government ordinances and health authorities' guidance.
  • Rigorous cleaning protocols to address a broad spectrum of viruses, including COVID-19.
  • Modifying furniture and capacity to allow for more distancing.
  • Ensuring food service and prep associates wear gloves and masks, that are changed/disposed of in accordance with health department guidance.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.