198/8-9 Thawewong Road, Phuket, Thailand 83150

Rest Assured

At Four Points by Sheraton Phuket Patong Beach Resort, we live by the Golden Rule. Treating others like we’d like to be treated. It has always been our guiding principle.

That passion holds true now more than ever. As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. These new protocols and elevated practices ensure high standards of cleanliness with a continued passion for service.

Taking great care of you starts with letting you know what to expect during your stay. Here are some of the steps we are taking and changes we have made to our amenities, services and facilities during your stay at Four Points by Sheraton Phuket Patong Beach Resort.

Let us introduce you to what to expect.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you’re in public areas of the hotel. We do appreciate your support and understanding.
  • Hand sanitizer stations are available in high-traffic areas, including restaurants and bars.
  • Self-Parking recommended. Limited on-site parking, contact hotel in advance.
  • We encourage the use of the Marriott Bonvoy App for a faster, contactless check-in. You will still be required to present an ID/Passport upon arrival. This will allow us to provide a Mobile Key for your stay after registration to access your room. Contact our Guest Services team throughout your stay via the Mobile Chat option and upon check-out your invoice will be available to view directly in the app.
  • Luggage assistance is available on request.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided hand-sanitizing stations in high traffic areas.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g. face coverings, gloves, etc.) based on the activities they are performing and the direction by the local authorities. Guests are welcome to wear personal face coverings.
  • Electrostatic Spraying: We are utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.


Room Amenities:

 

  • Minibars - sanitized and sealed and will be available only upon request.
  • Literature including magazines, books, has been removed from rooms.
  • Coffee machines & Kettles - sanitized for your safety.
  • Disinfectant wipes provided in rooms.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. 

We are committed to making the amenities and services at our property available to you while complying with local regulations. This includes gym, swimming pool and Little Sea Gypsies Kids Club.

Digital menus are available at our restaurants and bars, together with in-room dining. We strongly recommend advance-booking, use of contactless payments or credit/debit card payments.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.


Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining menu available through app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Available in Chao Leh Kitchen for eat-in.
  • Welcome Gift: Available, as per standard.
  • Late Check-Out: Available, as per Standard.
  • Mobile Check-In/Check-Out: Available, ID/Passport to be presented at Front Desk on arrival.
  • Mobile Key: Available, as per standard.
  • Mobile Guest Requests: Available via Mobile Chat.

For the Health and Safety of our Associates & Customers, the following precautions may be in place during your event:

 

  • Hand sanitizer stations in public areas, event spaces and face coverings available on request for all guests.
  • Staggered arrivals, departures and breaks. Queuing may be required.

 

Our dedicated event planner will work with event organizers on the implementation of protocols and procedures specific of your event. All of the precautions are subject to change with updated government guidance.