41/12 Moo 3, Khuk Khak, Takuapa, Phang Nga, Thailand 82220

Stay well

Welcome to JW Marriott Khao Lak Resort & Spa.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Signage throughout our hotel will remind guests to maintain social distancing with revised seating capacities in our restaurants, fitness and spa areas in accordance with Thailand authority guidance.
  • Hand sanitizer stations are available in high-traffic areas.
  • Self-Parking recommended, valet service available on request.
  • We encourage the use of the Marriott Bonvoy App for a faster check-in. You will still be required to present an ID upon arrival.
  • Contact our Guest Services team throughout your stay via the Mobile Chat option and upon check-out your invoice will be available to view directly in the app.
  • Luggage assistance is available on request. All bags will be disinfected before being delivered to your room.
  • Face coverings are required to be worn in hotel public areas.
  • Digital menus are available in all areas (single-use physical menus also available). We strongly recommend advance booking, use of contactless payments or credit/debit card payments.
  • Food delivery will be available to our guestrooms from our restaurants. Pick-up service is available from front desk or directly from the restaurant as the preferred option.
  • All of the precautions are subject to change with updated government guidance.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevator as well as provided hand sanitizing stations in high traffic areas.


Housekeeping services: Have been revised to limit staff interactions and rooms will be serviced after the 3rd night of stay as standard. Daily service is available upon request.


Personal Protective Equipment (PPE): Staff members will wear PPE (e.g. face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.


Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.


Room Amenities:

  • Minibars will be available only upon request.
  • Literature including Magazines, Books has been removed from rooms.
  • Coffee equipment & Kettles - Sanitized for your safety. Contactless coffee delivery available upon request.
  • Sanitation kit provided in rooms.
  • Disinfectant wipes available on request.
     


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:


Fitness Center: Open, reduced capacity, advance booking required. Time limit may be in place at peak times to enable enhanced cleaning protocols. Face masks provided.
Kids Club: Open, reduced capacity, advance booking required. Time limit may be in place at peak times to enable enhanced cleaning protocols. Face masks provided.
Swimming Pool: Open, reduced capacity. Time limit may be in place at peak times to enable enhanced cleaning protocols.
Spa: Open, advance booking required.

Olive Restaurant serves breakfast and Dinner. Lunch and Dinner menu will feature Thai, Italian, some international comfort food and Sushi, Sashimi.

Infinity and Beach Bar is also open to enjoy snacks and refreshments.

 

  • Seating has been adjusted to comply with local law and keeping sufficient distance between the tables.
  • All menus are available with QR code.
  • Physical Menus are being sanitized after each use.
  • Your table will be set up once you are seated.
  • Our staff will assist you at the buffet to serve your food.
  • Hand sanitizer stations are available.


Our restaurant team abides by government and local authority guidelines, including the use of face masks and gloves.


Please check website for latest OPENING TIMES.


Olive
Breakfast: 6:30 - 10:30
Lunch: 11:30 - 6:00pm
Dinner 6pm - 10pm


Beach Bar
9am - 12am


Infinity
9am - 7pm


Aquamarine
Closed


Czar Bar
Closed (Opens in case of rain)


Sakura
Closed


Takrai
Closed

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:
  • Breakfast: Available in the Olive Restaurant.
  • Lounge Access: Not available.
  • Welcome Gift: Available, as per standard.
  • Late Check-Out: Available, as per standard.
  • Mobile Check-In/Check-Out: Available, ID to be presented at Front Desk on arrival.
  • Mobile Guest Requests: Available via Mobile Chat.